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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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3 and Phones4U


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Hi, I'm a first timer here hope someone can help.

 

We bought four (4) 3 contracts on 23rd Dec when buying them we said that it was imperitave that we should only have one monthly invoice for all four contracts. We were advised by the salesman (who has since left the company) that we should contact 3 after we recieved the first bill to arrange this. I was a bit unsure at the time but did not think there would be a problem (big mistake!) anyway I was not prepared to wait that long and contacted 3 early in the new year to be told that it was not possible. I phoned phones4u immediately (4th Jan) and the manager (now moved on as well) said he would sort it out and we should go into the shop. When we got there we were given a badly worded letter to send to 3. Not being happy with the letter I wrote to 3 myself and they wrote back confirming that we cannot have only one bill - I have spoken to their business dept and they cannot transfer us onto a business contract where we could have one bill.

 

We went back to Phones4U last week and spoke to the new manager!! he seems helpfull at the moment. Explained what has happened so far and asked what he can do.................still waiting...........

 

The facts are

 

1. We wanted 4 contracts on one monthly bill (one bill, one direct debit)

2. Returned to the store within 14 days not offered refund or alternative.

3. Current manager would not have sold us contracts with 3 as he knows they will not consolidate/amalgamate accounts (all other providers do!)

 

I am currently trying to get phones4u to buy back the contracts where do I stand? What else can I do?

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The nature of the beast is that the contracts will not be recinded, and you've been badly advised by the salesman, primarily because he gewts ti claim 4 connections instead of 1. Ideally you would have taken out a single contract, then added the remaining handsets to it. Three UK should be able to do this retrospectively, but because you only deal with India on the phone, this is a complication they'll not have a script for.

 

I suggest you write to 3UK at their Glasgow Customer Service address (the address is in another thread) and request what you want, nothing that P4U miusled you. They should be able to assist.

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Spoken to Glasgow and they are very helpful, but, there is no way their system can accomodate the request - they can only deal with multiple contracts on a business contract and our contracts would have to be cancelled and then a business contract started. We could not have the tarrifs we want on a business contract.I have also spoken to trading standards who fell we were 'led up the garden path' by the salesman. As far as I am concerned my issue is with Phones4U and I will do whatever it takes to make them compensate me for mis-selling the contracts to me - the salesman was obviously getting the best deal on 3 that day - we would have happily gone with another provider if we had been correctly advised.I have given them 7 days to reply to a letter sent (via recorded delivery.

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It's a shame they're being so inflexable, (I have multiple handsets on Orange, and just one bill) but if the tariff you want isn;t set up for multiple handsets (and it was the most appropriate one) any action against P4u would fail unless you could prove there was a matching tariff and he made a mistake setting up the arrangement.

 

Irrespective of what P4u do (unless it's a cancellation, and I doubt they'll sanction this) be wary that it is 3UK that hold your credit record to ransom, so don't withhold payment, as this will make the problem worse.

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