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    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Small claims and Fasttrack costs


Bona
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For what its worth which is probally not much I think a erc is worth persueing if it is more than 6 weeks interest , then I believe the balance becomes a penalty charge we did not have an erc but redemption interest anyone know the difference we are trying to get then to say what it is.

 

Any way lets keep these emails the Lord Faulkner going

Bona

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Thats not what the overridding objectives say they was a lot saying things were ment to be easier for litigants in person and thats why these rules were written lets get clarification on these points from the man himself if we all just lie back what ever we are fighting as a litigant in person will be treated badley My Hubby abd I have been to see the top man before in other departments and will do so again its only if people stop faffing around and ask why this is happening will anything done about it

Bona

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I've been PMed by a moderator not to ask people to withdraw, and try to negotiate out of it, I think those that proceed are going to lose, when the first person loses their home when the lawyers enforce a sales order is when this site may listen.

 

I have nothing further to say on the subject, and very good luck to all involved.

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My opionon is slowly slowly catches the monkey those who are due in court first need the help which is why I' trying to get clarification on the costs issue we have huge costs bill which has been paid we are trying to get money it reduced the High Court has made an order for it to be taxed even though our contract says we have to pay all reasonable charges this could be reduced by thousands we are asking for the mortgage companies costs to be assessed but they are refusing so we are making a further application if we win they will have to account for every penny they take from us

 

Bona

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For those of you who don't know Zooman, he has a lot of knowledge in what he is talking about. Just wanted to point that out.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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I think everyone accepts that Dolly.

I also think we need to get some "out there and doing it" legal advice.

So off to get that tomorrow!

Zooman has been very helpful to me in the past and all I want to do is see how many ways to skin a cat there are before I make a move.

Need a devious legal mind to look at this, not my single litigant one!

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Guest willowb

I understand that but we all have to be of some kind of understanding of the situation, whatever level of understanding that is. IMO the protocol in place to protect the LP is of the upmost importance but it seems that Zooman is telling us that it doesn't mean diddlysquat in the Court....please correct me if I'm wrong Zooman.

 

Wxxx

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IMO the protocol in place to protect the LP is of the upmost importance but it seems that Zooman is telling us that it doesn't mean diddlysquat in the Court....please correct me if I'm wrong Zooman.

 

Wxxx

 

Unfortunately from what has happened in the cases so far, it would appear to mean precisely that. :| But I do see what you mean.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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I, too, am more than a little reluctant to pick up my marbles and go. BUT if we have to do that and incur costs can we at least take a leaf from Bona's book "we are trying to get money it reduced the High Court has made an order for it to be taxed even though our contract says we have to pay all reasonable charges this could be reduced by thousands we are asking for the mortgage companies costs to be assessed but they are refusing so we are making a further application if we win they will have to account for every penny they take from us."

It might make some think twice before trying to hit us with punitive costs and if one of our Mods could outline a course of action for those who

a. have not yet reached AQ, or

b. have gone through AQ and have a date, or even

c. are going hand-to-hand in court

I'm certain it would be well received.

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Willow

Thats why i want clarification ,and to get that, we need people to email Faulkner .If we can get clarification at the highest level it will help, what have we got to loose can we set up thread for those who have emailed to put up the emails and replies so we all can take a look and progress from there, there are a lot of people reading these threads that this could make a difference what does it cost I have learnt in the last years go to the top 75% of times they will answer see you and from that things happen O,K there are some who wont mainly the boss of our motgage company but

a lot have so lets give it a try

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Guest willowb

Right...here's mine (just messed about with your template Bona, hope you don't mind!)

------------------------------------------------

 

For the Attention of Lord Faulkner

 

 

 

Dear Sir,

 

I am aware that you are extremely busy but if you could spare me a moment would it be possible for you to read my concerns?

 

My concerns are for Litigants in Person when they are claiming against large corporations. I would hope, as a Litigant in Person myself that any claim I may bring to Court against any large Corporation would be dealt with fairly by the Judge prociding over the case. My main concern is the cost to the Litigant in Person. I find it disturbing that if a claim is warranted, the overwhelming burden of costs should be a deterring factor in the decision to bring the claim to Court.

 

For example, if Joe Bloggs who hasn't a penny to his name has a legitimate claim against MoneyInc for the sum of £10,000, Joe Bloggs would be liable for the costs if he loses the claim......but the fact that MoneyInc had spent XXXamount on legal firms to win the case puts the Claimant in a lose-lose situation. Even if the Judge can see the merit of the claim, MoneyInc could make it impossible for Joe Bloggs to state his case thoroughly as he has no legal training, infact he has very little education. This doesn't seem fair and reasonable to me.

 

Could you please answer the following questions:

 

 

1. Ensuring that the parties are on an equal footing, how does this apply to litigants in person?

 

 

 

2. Dealing with the case proportionate to the financial position of each party, when a litigant is in person either as the Claimant or the Defendant should the opposing side hire expensive Solicitors and Barristers and then add extortionate fees when the case is transferred from small claims to fast track?

 

Any further clarification to any other points below when it involves litigants in person would be appreciated.

 

 

 

Civil Procedure Rules Background

 

The Civil Procedure Rules are a procedural code with the overriding objective of enabling the court to deal with cases justly.

Dealing with a case justly includes, so far as is practicable -

ensuring that the parties are on an equal footing;

saving expense;

dealing with the case in ways which are proportionate -

to the amount of money involved;

to the importance of the case;

to the complexity of the issues; and

to the financial position of each party;

ensuring that it is dealt with expeditiously and fairly; and

allotting to it an appropriate share of the court's resources, while taking into account the need to allot resources to other cases.

Background to the rules

 

The Civil Procedure Rules were introduced in 1999, and replace many of the provisions of the old Rules of the Supreme Court (RSC) and county court rules (CCR). They govern the practice and procedure to be followed in the civil division of the Court of Appeal, the High Court, and County Courts.

 

Although I appreciate you are very busy, this matter is of some importance and urgency and clarification can be e-mailed to me at *******as soon as possible.

 

Thank you.

 

Yours Sincerely ('cos you know his name!)

-------------------------------------

 

 

Ok? if yes I'll send it asap.

 

Wxxx

 

 

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do we just need to copy this letter or will it need adjusting?

HSBC - 11/9/06 - prem letter sent

19/9/06 - lba sent £3391 requested

5/10/06 - MCOL

17/10/06 - offer for £1600 on one account recieved

28/11/06 - Full offer recieved

 

Capital one - 13/9/06 -letter asking for statements sent

17/10/06 - prelim sent for £640

 

Lloyds TSB - 13/9/06 -letter asking for statements sent

17/10/06 - prelim sent fro £732

Lloyds TSB - 26/9/06 - prem letter sent - £391

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  • 2 weeks later...

Had reply to my letter i sent to MP andLord Faulkener.

 

Mp has written to his legal team to ask for a complete breakdown of the issues raised and will see me with the results as soon as he has them. No reply from Faulkener

 

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