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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SB2675 vs Halifax (started 29/04/06)


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Hi everyone,

 

This site has kept me rivetted to my PC all day today (when I should have been gardening!). What a fantastic thing you guys are doing in helping us to get that refund we all desire from our woderful banks! Having read through, it seems it's not just the Halifax who do such things!

 

I started my own business in January and as my direct debits were set up on the date of my old payday, and I had rather more to think about that month than that, I was charged nearly £500 in January alone. At the time, I complained bitterly but to no avail and was even threatened court action if I didn't pay back those charges plus my full overdraft- if only this had been going back then eh?

 

But it seems all is not lost!

 

I sent my request for charge information (is that a DPA?!) today as soon as my friend told me about the site so fingers crossed I can find out what the total is over the years and hopefully get reimbursed.

 

Wish me luck!

 

Will keep you informed of how this goes

 

SB

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Good luck bud......you are amongst folks that wanna help, as i realised a few weeks ago......so you aint gonna be going this alone.....they have an excellent bunch of guys and gals running this site,worth there weight in gold :wink:

 

Scotia

IF YOU FEEL I HAVE HELPED YOU IN REPLYING TO YOUR POST, CAN YOU CLICK ON THE SCALES AND LET ME KNOW

 

Halifax - Total £2116 - Plus approx £300 in interest plus fees for 3 small claims...settled all within 3 weeks of claim.....Now for the mortgage.....

Clydesdale Bank - Credit Card - Sent Data Protection Act - Awaiting statements

Clydesdale Bank - Current Account - Awaiting statements

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  • 2 weeks later...

Interesting...

 

I called today to chase up my statement request and also to see if the letter had been received and the £10 cheque had been cashed.

 

The agent read out the details on her system to me, but don't think she realised what she was saying. Basically, there is no record of the letter or cheque being received, but from the one call to the main Halifax number last Monday to request statements, a whole string of events have occurred at Halifax HQ e.g. "expected claim request for charges and fees" note added! How interesting! Something is obviously now in their system that is picking up these requests so may mean they are getting more time to file a defence???

 

Bit scared now to be honest!

 

Anyway, the agent advised a letter had been sent to me dated the 5th May (yet to receive) that stated that there woudl be a £5 charge for this request and to call the main number (the one I had just called!) to set this up.

 

I decided to get the ball rolling and re-request the statements (if they cash the cheque then I have proof they received the first letter). The statements should take 7-10days to arrive.

 

We'll see shall we??

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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