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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Andy Long (Old Haslingden Road) Pre Used Cars - Going by name Adrian - warning lights taped over - paid by bank transfer

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Hey man,

I'm really sorry you're having to go through this as many others (myself included).

I just sent him the letter before court claim yesterday and will be chasing this further.

This guy is an absolute menace to deal with, he guilt tripped me the same way he did to you telling me that because I banned him from autotrader " he cannot feed his kids and employees and I personally ruined his life". 


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Please do. In the meantime, the address at 118 Haslingden Old Road, there's another guy in the same yard with him as that's not his actual address. His base of operation a.k.a that bungalow does not belong to him. 

It also comes down to what you actually want from this situation. Do you want to keep the car and him pay for the repair costs (under that warranty that he probably promised you?) or return the car for a full refund. Either way you're entitled to whatever you choose, as long as it's within a 30 day period. I can also tell you what citizens advice will tell you, which is:


1. Send a letter stating what you want, ideally presenting what the independent service result came with. Give him 14 days to give you back the money or warranty. 

2. He won't respond because he's a piece of doodoo so you'll have to send a final letter before court claim ( which is where i'm at right now, I bought the car from him on the 16th of december ) where you give him another 14 days before legal action. 

By the way, besides the articles where he got whooped by the cops there's others where he bought via his partner a car with finance and sold it and where he bought some cars from a guy ( which i'm sure he knew ) that were actually company cars.



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  • dx100uk changed the title to Andy Long (Old Haslingden Road) Pre Used Cars - Going by name Adrian - warning lights taped over - paid by bank transfer
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