Missed flights

[marcaz2]

We visited Manchester Airport to fly off on our holiday. We arrived in plenty of time, approximately 2 and a half hours early.  So after a walk around duty free we went and had a couple of beers. We deliberately sat in front of a departure board to ensure we kept up to date with our flight. The board display read "Relax" a little later it changed to "Gates to be announced at 1.20 pm.

Eventually it read "gates open. That was the last announcement on that board, the next time we looked up it was blank. Fortunately for us o e of our party took a selfie and in the background the board was visible and it can be seen that there was no information in the right side of the board. We realised the time so rushed to the departures gate but were refused boarding as we were 2mins late. I even received a text from Ryanair to say "final call" while stood at the boarding desk. People were still stood in the tunnel and on the tarmac.

So as a result of the departures board failier we missed our flight. 

When we re visited the airport the next day, at a further cost of £400 we noticed that the board had a blue banner through it stating "can't download data" so clearly still faulty.

We logged a complaint with Manchester Airport and they have said that according to IT department there were no recorded issues.  As a result are refusing a compensation claim for the incured costs.

 

Where do we stand please ?

 

[marcaz2]

42 minutes ago, BankFodder said:

Did you take a photo of the board when it displayed the error message?

Yes we did.

One photo is the selfie showing no data.

The second is of the Blue banner saying "Can't download Data.

[marcaz2]

Ithaks

 

I did, even milk for a brew when we got home.

[marcaz2]

Hi Kyosanyo

Yes the time is on the boarding pass  although we were ignorant of that fact at the time.

As.we were stood at the checking desk i actually received the "gates closing " message, I showed them as they hered  the message. I think we all know what a bunch of ignorant jobsworth arrogant people (taught by head office) the staff are. They still refused to even use common sense.

For future reference, there are NO tanoy announcements anymore. This was also our argument with Ryanair,  with no avail. Apparently they now use a "Silent call system" whatever that means. But, the fault stil lies with the airp6system.

Edited July 17, 2023 by marcaz2

[marcaz2]

Up to this moment in time Manchester Airport are solely defending themselves by stating that they have no reports from IT regarding the faul, even though we've sent them the pictures.  The pictures even have the full digital data on such as time, date geographical data etc.

As for costs incurred.

Flights £400

Fuel £25

Food and beverages  £15

These costs do not include money waisted at the bar, 2 pints each.