Snoopy1977 v Smile ***WON***

[Snoopy1977]

Hi everyone

 

I have a case currently running in the Barclays section and have recently sent away for statements from Smile for a bank account and credit card I held with them.

 

Initial letter sent 1st Dec 2006 (first class not recorded). I was worried about it not being acknowledged so called them on the 10th and they said there was no evidence that my request for charges had been acknowleged and statements had not been generated by that date. The customer services woman told me to cancel the cheque and reissue a new one. I did that and sent it recorded delivery with another S.A.R - (Subject Access Request) letter dated the 11th Dec.

 

They have now cashed my cheque today. Funny really - it put my account over my overdraft limit and I had to do a transfer lol (thats rare these days).

 

Anyway I now await a response from them. Smile will give me particular satisfaction as they were very unkind to me when I held my account with them.

 

Now that I have started a timeline I will pop back with updates as and when they happen.

[Snoopy1977]

Received a letter today:

 

Dear Mr Snoopy1977

 

Account No: xxxxx & xxxxx

 

I acknowledge receipt of your request for a copy of the personal data held by the Bank in connection with the above numbered account, together with your fee of £10.00. Under the Data Protection Act, this is referred to as a Subject Access Request.

 

I can confirm that arrangements will be made for the information to be provided within 40 days of the date your payment was received.

 

Yours Sincerely

 

xxxxx

Customer Adviser

 

Now just have to wait to get my hands on the statements - I am a little miffed that they told me that my original letter was a subject access request though. Never miss an opportunity to be condescending!

[Snoopy1977]

Hi again!!!

 

Sent prelim approach letter and have received payment in full!!

 

Please move to appropriate section

 

Man that was hard lol

[caro]

LOL congratulations Snoopy.