Parcel lost by Evri ***Settled in full before trial and without mediation***

[BankFodder]

Please produce your proposed letter of claim here so we can check what you are writing.

You've obviously done some reading but double up on it – it won't hurt.

Please tell us more about what you sent, the value, contents et cetera.

 

[BankFodder]

I have added two sentences. One in red which you must include. One in Violet which you don't have to include that we are suggesting nowadays that you don't bother to go to mediation and you go directly to trial on these issues.

This second one in Violet is a matter for you to decide.

Let us know what you want to do and when you eventually sent the letter of claim, please post up the final version which you decide to use

[BankFodder]

If you are certain that this fits within any word limit, then it is fine

[BankFodder]

Sorry, but I'm not really sure what you are getting at here.

But if you have already issued your claim then we are beyond that now and we will have to see what they say in the defence.

This question of value in declared value should have been understood and sorted out before you issued the claim

[BankFodder]

D1 – they are issues of law – not of fact. The law is whether you are entitled to sue under the 1999 act. This is a matter which will be decided by the judge if the defendant continues to dispute this.

E1 should also point out that the defendant is a well resource limited liability company and you are suing as a litigant in person.

E4 – don't forget to specify which states you aren't available

[BankFodder]

I don't understand because you say that they sent their defence with a copy to you on 29 June yet you posted their defence on this website on 18 June

[BankFodder]

So it was the DQ – not the defence.

What instructions does the DQ give you?

 

[BankFodder]

Thanks for this update. Well done it's a good result.

Typical of this company EVRi – they dangle you around for over a year and then tried a quibble to try and save a few quid – but actually it's not about saving money it's about saving face.
I don't see why they bother to save face because they have no shame.

They were prepared to smash up your mother's birthday and then refused to pay you out a paltry 75 quid or so – even though they know full well that you have third-party rights and they know full well that the little insurance scam is contrary to section 57 and section 72 of the Consumer Rights Act.
I wonder what they would do if it was their own mothers?

Well done for standing your ground. Well done for resisting mediation which would simply have added an extra stage to the process and of course they would then have threatened you to keep quiet if you revealed what had happened.

You can see they are desperate to avoid further judgements against them. They know that what they are doing is unlawful but it is making them huge profits and they don't want to rock the boat!

Hopefully you have learned enough that if this kind of thing happens again with EVRi or any other company, you will feel confident about taking it forward although of course we will be here to help you and support you as you need.

Thank you for the donation. I am sending you an email about this.