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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Getting banks to admit charges are automated


thegoodsamaritan
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I think it's a great idea - we're only looking for a few people to slip up, and it's perhaps no more than the price of a stamp and envelope....

 

(which, according to those very banks, works out at around £39)

 

Surely worth a shot........

..

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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There have been extensive posts on this subject, and it is DEFINATELY ok to record calls, without making it clear you are doing so, and this can be used later - it's not just for personal clarification!

 

There is a small point, and a very unlikely scenario, whereby you cannot do this if the conversation can be accessed by another party, but this has no meaning to, or impact on, general phone users.

 

So, in short, record away and don't tell them!

..

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Yes, that's pretty much what I'm saying.

 

BF has even had a sound-file interview of a expert in privacy laws confirming it.

 

* Recording is not unlawful.

 

* There is nothing to stop you recording a call as long as you do not tamper with equipmemt which is not yours i.e. BT telephone lines.

 

* There is no need to give warnings that the call is being recorded.

 

* There is no confidentiality in the call unless you have agreed with the other person in advance or there are other circumstances which make it clear that the conversation is subject to a duty of confidenatiality.

 

* If you overhear someone else's call which is clearly of a confidential nature in circumstances which are clearly intended to be confidential then there is confidence in the recording.

 

* You do not need to inform the other party unless there has been an interception in the course of transmission and you don't have a warrant. This, as I mentioned above, is not relative for joe bloggs at home recording a call from a bank.

 

* You can make a recording and you can share it with everyone without permission - if the circumstances are such that the contents of the conversation are not confidential.

 

The worst case scenario for using this info would be that you would have to refer to it, having perhaps copied the script to a 'hard copy' alternative (i.e. a notepad). This is, for instance, the way that police use recoded conversations as evidence in court.

 

John

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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