GoGroopie

[bjt]

I ordered a Sat-Nav from GoGroopie which was advertised at £129.99 reduced to £23.99 plus £4.99 postage.

 

In with my mail today, was a card from Royal Mail, informing me that they couldn't deliver my item, as there was

a Customs Charge payable, for the amount of £15.91.

 

I checked out the company that were using GoGroopie to sell their items, and found that they had offices in Wales, but,

their headquarters were based in Hong Kong. I couldn't find any telephone contact numbers for the firm. The merchants name

was J&Y Ltd. My next option was to contact GoGroopie, who did have a contact number, which, when dialled, just kept ringing and ringing!

 

Ive paid Royal Mail the money, and they will deliver on Monday. I know that even with the Customs charge, its still a good price, but, still feel that I've been had over.

I would like to add that i had also emailed GoGroopie, regarding the time scales for delivery, which had been passed. needless to say, i received no reply to my enquiry.

 

I was wondering if anybody else had encountered this sort of problem before, and whether they were successful in being refunded

the additional charges?

[silverfox1961]

Hi and welcome to CAG

 

Many people are unaware that goods coming into the UK may have a customs duty to pay. When you get the parcel, it will state what the value of the contents and then you can use a duty calculator to work out if the charges are correct. Royal mail add an admin fee to this as well and I think it is around £8.

 

Having looked at the gogroopie site and Y&Y, I think you have been had. I have a very similar sat nav, bought from Amazon, delivered the next day and at a similar price.

[bjt]

Thanks for the info Silverfox. I look forward to receiving my item on Monday, just to see if it is a bargain, which I doubt.

 

I'll update you Monday.

 

Thanks again, bjt.

[bjt]

Whoops, parcel arrived today. It wasn't the sat-nav I expected, but something that my daughter had asked me to get for her. It was this that had incurred the Customs Charges! Needless to say I will be re-Imbursed. Lol.

Having said that, GoGroopie still haven't contacted me, still won't answer the phone, and you can't leave a message as their messaging service is full, and cannot take any more messages!

Cowboys comes to mind! If, and when, it arrives, I'll let you know if it really was a bargain.

Cheers,

BJT.

[Shelley181146]

Hi bjt,

 

Interested to know if your Sat-Nav ever arrived?

 

Seems I may have been duped into buying from these cowboys, item said delivery within 10 days but its been almost a month.

 

Did get a reply to my email (via their webpage contact us button) but asks to wait a further 7 days!

 

We live in hope........