1st reply from bank

[watson42]

HI to all on here. this is my 1st post & could do with a little advice. I'm acting on behalf of my mother trying to reclaim charges from the Clydesdale bank, total 988.08 (incl int) we sent the 1st letter on 31st Oct & received a reply a week later.

In it, the bank basically say that it's her fault for not being able to manage her account properly & that they're not paying up. they also add, at the end, that the bank "reserves the right to lodge a counterclaim against you for damages suffered as a result of the breach by you of your contract with the bank" they also say if they hear no reply after 8 weeks they will "consider the complaint closed"

 

I believe that about 50% of banks will do this so, will our next move be to issue the 2nd letter?

[breadline]

Hi Watson

if you write counterclaim in the search section of the site just above this post you will find other members have had this reply.

 

Make your self a thread in the Clydesdale section to get the best advice form other members.

 

Follow the link below " list of banks"

 

BL:)

[watson42]

thanks for that breadline