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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Who pays what?


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A cheque isn't just a form of payment, it is a legal 'promise to pay'. If the cheque bounces you would be able to sue him on the basis of the cheque without worrying to much about proving the other stuff. Ideally save a photocopy of the cheque just in case.

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Thanks steampowered, I'll do that right now. My mum did say something on the lines of if it bounces then it would be a court offence.

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A cheque - Nice.

 

 

That means he has now said he owes you that money and there is no getting out of it. Other than that, I was going to say all that Steampowered has said. Scan the cheque and keep a copy or two just in case.

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Thanks connif. Do I start the ball rolling with a 7 day LBA for the additional costs I have incurred or do I wait and see if the cheque clears?

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Did you mention the out of pocket expenses you have incurred?

 

 

If not, get them down on paper in a chronological order and present that to him by recorded letter. You won't be able to do that until Monday after you have paid the cheque into your account.

I can't remember, it's been such a long time since I used a cheque, but I believe you can request express clearance which will probably cost a tenner, but in my opinion would be worth it.

If it is still available, that would mean the letter should arrive at the same time as the cheque should clear.

 

 

After he has received your request for payment of out of pocket expenses, then if he don't make contact or refuses, you send the LBA.

 

 

Do you have this mans full name ?

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Hi Connor. His full name was on the cheque he gave us. I'll draft up a letter tomorrow ready for sending off. I think the banks still offer an express cheque clearance service but I don't think that it guarantees that it will clear quicker.

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Stupid auto correct. I meant conniff

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banks operate on the 2,4,6 rule!

bank transfer or cheque credited to your account in two days.

you can draw on it in four days

however the money does not become yours until six days ( i.e. they can take it back if cheque cancelled ).

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If a cheques should be cancelled, that makes no difference. By issuing the cheque he as said that he owes that amount and a cheque would be all that is needed in court to get enforcement of payment.

Should the amount on the cheque be wrong, he would still have to pay the cheque but then claim the overpayment back.

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Well I paid the cheque in this morning. I asked about the special clearance and was told by the cashier it really wasn't worth the £20 fee as it only let you know if the cheque would clear and not that it had cleared quicker. I only have to wait until Monday now.

 

Finger are crossed that it does clear.

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