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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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No contract of employment


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Hi guys.

I have been working for a company 46+ hours a week scince november 2012. Now im about to ask my boss to provide it to me by law because I'm having a few minor issues. When I was interviewed we agreed on full time 8 hours a day monday to friday. I just want to know where I stand before laying out my rights. Can he give me a zero hour contract after all this time of working ??

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Do you have a job offer letter or anything else from when you were appointed?

 

Not that this matters too much - you would have ample evidence through timesheets, payslips etc to demonstrate that a regular hours agreement existed.

 

You should certainly have received a statement of basic terms a month after you started at the latest though.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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I have signed nothing since starting there. We agreed on a 48hr week and that was that. I have never signed the working time directive opt out form either. I just want to be sure that when I tell him tomorrow as from Monday all he's getting from me is 48hrs. a week with no overtime he can't then slap me with a zero hour contract because I refuse the extra hours.

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Keep calm when you discuss this or you could leave yourself open to being 'let go' for any reason that the employer might like to think of!

 

You do not have full protection from unfair dismissal until you have two years service and the employer might see you as a militant troublemaker and decide that he can no longer afford you/does not like your hair colour/BO/taste in shirts.

 

On the 48 hour working week matter, then you have absolute protection - if you have not opted out of the 48 hour working week then you cannot be forced to work above that limit, and even if you had opted out, you are entitled to opt back in at any time. If the employer was to dismiss you or cause you a detriment BECAUSE of your stance over the 48 hour week then this would be a protected characteristic and you could go to an Employment Tribunal. Of course a savvy boss would know this so would find a different reason to let you go or reduce your hours, hence why I say to be very careful. At the very least get something in writing, (an email perhaps?) to record the fact that you want to discuss working only the 48 hours that your contract permits. At least then if things were to get unpleasant you would have some evidence to suggest that it was this that caused any later problems.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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So if I put my reasons in writing I should be fine. An example was last Sunday I specifically said I couldn't work because my old dear was in hospital with meningitis which he knew. He still then continued to badger me until I gave in and said yes .I don't want overtime and I'm quite happy to do my agreed hours.

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