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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Work Programme - Good Reason Letter


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Today I received a letter from DWP saying that I a doubt has been raised because it appears I failed to undertake an activity Ingeus told me to do. It says that on 19.08.2013 I was notified to attend/participate in an appointment on 20.08.13 but that I failed to do so.

 

Now they need a good reason letter from me sent to the address on the letter before 06.09.13 to explain why I didn't undertake this activity.

 

----------------------------------

 

on 19.08.2013, whilst I was with my adviser, he said that he didn't have a digital copy of my CV on file , he said that if I didn't send it over to him I will get sanctioned from the jobcentre. I didn't want him to have a digital copy of my CV so I tried to give him my printed CV on paper but he refused. He insisted on a digital one. He then issued me with a mandatory work notification which normally has an appointment on it on the first page 20.08.2013 (which is automatically generated). The details of this letter mentions that the activity to be done at the appointment is that a CV will need to be emailed to him by 5pm on 19.08.2013 as a mandatory activity on the work programme. Failure to receive this cv and cover letter will mean that the job centre will be informed.

 

Although I wasn't interested in sending it to him by email, I have changed it to PDF (no changes can be done to it) with a copyright included then sent it to him. and he received it after checking with him over the phone and that was all completed before 5pm.

 

 

Now how can he expect me to attend the appointment on 20.08.2013 if the activity to be completed is on 19.08.2013.

 

I am sure this advisor is using this tactic to get me off the work programme. He is deliberately misleading me. I need to lodge a complaint against him.

 

What are the best points to raise in this letter to win this case?

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Point 1) A Mandatory Activity Notice MUST give sufficient notice for the activity to be completed. Issuing a MAN for an appointment the following day is in direct contravention of this guidance.

 

You had already offered a hard copy of your CV to the adviser, yet he/she insisted on an electronic copy by 17:00 that day - Was sufficient time allowed for you to get home and generate the email, did you experience any delays from your internet service provider that affected the quality of service ?

 

Have you consented to the WP provider storing and processing personal information including your CV ?

 

 

Whilst your WP provider is not in a position to "get you off the work programme", it would certainly appear that he has set you up for a sanction. My initial response to the DWP letter would be:

 

"A M.A.N. was issued to me on 19-08-2013 for an appointment on 20-8-2013. The time allowed fails to take in to consideration my personal circumstances and fails to meet DWP guidance (Chapter 3a, Provider Guidance, para.36). It also fails the test of "enhancing their employment prospects and developing skills and disciplines associated with a normal working environment" (para.30). I had already offered a hard copy of my CV to which would have been acceptable to many employers and employment agencies."

 

Side note: Just because you watermark and copy protect a PDF, there are plenty of ways to bypass these protections. If you want to make it difficult to edit a PDF, export it as an image and then paste it in to a PDF.

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Thanks for your reply.

 

I have signed no documents with them apart from the travel reimbursement sheet which requires my signature to reimburse me.

 

By signing on that sheet would that mean I have given them my consent to process my personal information?

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the electronic copy of my CV I sent him that day, I included this paragraph at the end of my CV:

 

Data protection act 1998.

 

This document is provided for administrative purposes only. No permission to reproduce, distribute,

 

share, or disseminate the information contained within is granted or implied by its submission. Any

 

violation of these conditions will be reported to the Office of the Information Commissioner and may

 

result in criminal prosecution

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I have signed no documents with them apart from the travel reimbursement sheet which requires my signature to reimburse me.

 

As you have not signed a consent form, the WP provider is mandating you to provide information in a manner likely to breach the Data Protection Act. Also worth a read of :https://www.whatdotheyknow.com/request/are_there_any_circumstances_when (thanks to jasta11 for finding that) - Any limitations of what a DWP/JCP adviser can ask for must surely extend to a WP provider under contract to the DWP. Include a copy of the FoI response along with a statement that you haven't signed any WP consent forms.

 

At your next WP appointment, bring out the clue bat and remind this "adviser" that you haven't signed any consent forms and that he would be in breach of the DPA should he demand personal information.

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the electronic copy of my CV I sent him that day, I included this paragraph at the end of my CV:

 

Whoops... You keep posting faster than I can type up a response.... Let me get the timeline straight.

 

19-08-2013 You were handed a MAN instructing you to email a CV by 17:00 that day.

Before close of business, you complied with the MAN ?

The MAN issued on the 19th included a mandatory appointment which you failed to attend on the 20th ?

 

You then received a benefit doubt from the DWP for failing to attend the appointment on the 20th ?

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Q)19-08-2013 You were handed a MAN instructing you to email a CV by 17:00 that day

A) correct

 

Q) Before close of business, you complied with the MAN ?

A) yes i did. I sent him a PDF copy with the data protection paragraph at the end of the CV.

 

Q) The MAN issued on the 19th included a mandatory appointment which you failed to attend on the 20th ?

The MAN included an appointment for the 20th that I didn't attend correct as the section detailing the activities for that appointment mentions that the mandatory activity is to send a CV to him by 5pm on 19.08.2013.

 

so, it was to my understanding, that the mandatory activity was to send the CV to him on 19.08.2013. although on 1st page an appointment for the 20th was generated when he printed this MAN out.

 

Basicly he just wanted me to send the CV on 19th. He didn't want me to attend on the 20th. But the letter he printed out included an appointment on 20th.

 

Q) You then received a benefit doubt from the DWP for failing to attend the appointment on the 20th ?

A) Correct.

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he tried to deceive me in this action.

 

how can I be mandated to complete an activity for the appointment before the actual appointment takes place?

 

You can be mandated to undertake any reasonable activity by certain dates - This is set out in http://www.dwp.gov.uk/docs/wp-pg-chapter-3a-22-october-2012.pdf. However, you had been handed a mandatory appointment letter and failed to attend, thus incurring a sanction. Argue for a reconsideration on the following basis:

 

(From what you have said), the MAN was misleading in that it gave one date for an activity to be completed and another date for a mandatory appointment - This may fail the test set out in para.10 of the above guidance. That a mandatory appointment had been made for the following day may also fail the timing test (para.36-38). If this MAN had been posted, it would certainly have failed to meet the guidance set out in para.40. In both cases, no consideration was given to personal circumstances (if you have poor public transport in your area, it would help to mention this).

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If I can also add to the usual good advice of Mr P,

 

whilst I was with my adviser, he said that he didn't have a digital copy of my CV on file , he said that if I didn't send it over to him I will get sanctioned from the jobcentre.

 

It's not his place to say 'you'll be sanctioned'. All he can do is inform the DWP of the circumstances; they decide any sanction, not him. Make sure you mention him over-stepping his authority in your letter. I'd class it as a personal threat and report it as such. Nothing wrong with an advisor saying 'You could be sanctioned' but they have no right to say 'you will be sanctioned', as though they had that power.

 

Regarding the appointment you're supposed to have missed on the 20th, the mandatory letter should have stated what that appointment was for ie 'Jobsearch', 'Letter Writing Workshop' etc. The guidelines clearly state that they must specify why you're being asked to attend each appointment.

 

If the letter dated the 20th doesn't mention any activity for that day then it's not a mandatory letter. Sounds like he's just issued the letter to give you an 'official' instruction to send in your CV on the 19th - which you did - and is now trying to claim he'd set up a proper appointment on the 20th.

 

I'd include a photocopy of this 'mandatory appointment' letter with your reply to the DWP, hopefully they'll see that it's wrong or at least could lead to confusion.

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Thank you Mr P and jasta11 for your advice.

 

I have included almost everything mentioned from your replies in the letter and a photocopy of the mandatory letter and a printout of the FOI response from DWP regarding mandating a jobseeker to provide personal information.

 

I also requested that they change my advisor.

 

Hopefully they would give him a lesson on how to deal with jobseekers and that deceiving is not allowed.

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Regarding the appointment you're supposed to have missed on the 20th, the mandatory letter should have stated what that appointment was for ie 'Jobsearch', 'Letter Writing Workshop' etc. The guidelines clearly state that they must specify why you're being asked to attend each appointment.

 

If the letter dated the 20th doesn't mention any activity for that day then it's not a mandatory letter. Sounds like he's just issued the letter to give you an 'official' instruction to send in your CV on the 19th - which you did - and is now trying to claim he'd set up a proper appointment on the 20th.

 

I reserve judgement on whether an appointment letter not specifying the nature of any activity for that day constitutes an invalid mandatory activity notice - The final decision would be down to the interpretation of the rules by a DWP Decision Maker. Certainly argue the point with the WP adviser when he/she hands over the letter and insist on written clarification if needed.

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Can't put my finger on any hard and fast rules, only a suggestion from Chapter 3a:

Timing of sending the MAN

36. Ensure that the timeframe between issuing the notification and the taking part in the activity is reasonable.

37. If the MAN is posted, it is taken to have been received on the second working day after posting (not including Saturday or Sunday or bank holidays).

38. For example: If an activity was due to start on the Tuesday at 9am, it would be advisable to send the MAN on the preceding Tuesday. It could then be assumed to have been received in good time, it would be unlikely that the participant could provide good cause for non-participation due to not receiving the MAN in good time.

Method of sending the MAN

39. The MAN must be either handed directly or posted to the participant. If it is posted it is deemed to have been received on the second working day after posting (see above).

40. It is not acceptable to use electronic methods, such as text or email, to send the MANs to participants. However, it is acceptable to communicate electronically with participants to remind them of mandatory (or non mandatory) activities.

Note that there is a built in sanction route in the quoted guidance - Royal Mail aim to deliver 1st class post within one to three working days and 2nd class in three to five. Most WP post is sent out with a second class stamp on it, so you can guess what would happen if the appointment was three days after posting.... Always keep the envelope and note the delivery date ! Oh, and with Christmas only a few months away, R.M. delivery targets get suspended during December so don't count on 1st class post being delivered by the third day.

 

One memorable incident with an A4e "adviser" when it was pointed out that sticking a 2nd class stamp on and expecting it to be delivered in good time responded with "we can't be held responsible for the post taking three days to arrive.".:doh:

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