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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Brain teaser - Charges for being 1p overlimit?


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Heres a (hypothetical) question for you to think about - I think some of you may be shocked!

 

I go into the bank and find I'm overlimit. The teller tells me a company tried to take a D/D last week for the sum of £1.99. However there was only £1.98 available in the account at the time. This left me a whole ONE PENCE SHORT!

(I have a standard "interest paying current account" I don't usually pay fees on & other than the attempted D/D there are no other transactions on my account this week)

 

My question to you is this-

In the WORST CASE SCENARIO how much will I have incurred in charges over the last week for being just ONE PENCE SHORT??

 

Answers on a postcard below please :) (i'll post the answer later once someone gets it right)

 

*******

Edit - Answer is £132.00 check further down for an explanation of this

(Yes I work for a bank but am here to help! Please be nice to me! :))

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No ones quite got it yet...

Here's the answer and what would need to happen (remember this is the WORST case scenario!) :

 

Charge 1 - If the bank decides to bounce the DD (£38 unpaid item charge applied immediately)

Charge 2 - The account is now taken overlimit because of the above charge (£28 overlimit charge is accrued on system)

Charge 3 - Company will automatically represent the same DD a few days later and it will bounce yet again (another £38)

Charge 4 - If the customers statement just happens sent out during the time they are overlimit (further £28 overlimit charge is accrued on system for inclusion in next months statement)

 

£38 x 2 unpaid item fees + £28 x 2 overlimit fees = FOUR CHARGES TOTALLING £132 FOR BEING JUST 1 PENCE SHORT!!! :(

Obviously if you are living on a tight budget having £132 wiped off it will affect you in the coming weeks and you'll no doubt incur an awful lot more charges and interest as has already been pointed out by some people.

 

Please note this is a worst case scenario I don't want to scare anyone unnecessarily - If your account is generally run fairly well its doubtful the bank would bounce a payment like this in the first place (not sure exactly how the decision making process works though)

 

Hats off to jonni2bad who was just a fiver out with £127

(Yes I work for a bank but am here to help! Please be nice to me! :))

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I think everybody was on the right track.

 

Strangely, despite clocking up over £600 in RBS charges in the past 2-3 years, I have not once been charged the £28 overlimit fee. This is on a basic "Key" account with no overdraft facility where the charges have taken me overdrawn (i.e. balance below £0.00 )

Yes, there's no charge for this on a key account. It does not have any credit facilities (ie chequebook, debit card, overdraft). You'll be offered this account when you sign up if you don't score for a regular account (though we'd like you to have one of these as there's more sales points in it for us staff!)

  • Confused 1

(Yes I work for a bank but am here to help! Please be nice to me! :))

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There are no referal charges when the bank bounces DDs.

Referal charges are only applied when the bank decides to pay a DD when there is not enough money.

 

Unpaid Item Charge (£38) - when an item is BOUNCED due to not enough funds.

Referal Charge (£30) - when there are not enough funds to cover an item and the bank still PAYS IT for you regardless.

You can only have one or the other not both charges at once.

 

The decision seems to be made automatically and is based on your account conduct.

(Yes I work for a bank but am here to help! Please be nice to me! :))

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I assume your with Royal Bank of Scotland, Woolfie?

 

You're told about your referal charges on a seperate sheet at the back of your months statements but they won't be debited to your account until the sixth working day of the next month.

Have a check back through the statement where they tell you when they will be debiting your referal charge(s) and you'll see that you've had cheques, DDs or SOs paid when there is not enough cleared funds. (£30 for each time it happens up to a maximum charge of £90 per month)

 

I said you can't have both charges at once - what I meant was you can't receive both charges for the same item. You may be unlucky and have an unpaid item charge on the same day the previous months referal charge is taken from you.

 

A referal charge applied on the 10th April will relate to something that happened in February or March and will say "Referal Charge 15 Feb 2006 - 15 Mar 2006" (or whatever your statement date was)

 

I can see how it could be confusing as referal charges can come of anything up to almost 2 months after the original incident.

 

Hope this helps

(Yes I work for a bank but am here to help! Please be nice to me! :))

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£90 is the maximum monthly charge for referal charges (ie 3 or more PAID items that take you over your limit)

£28 is the maximum "maintenace charge" each month (if you are ever over your limit)

£38 unpaid charge per item that is unpaid so if you had 1000 items bounce in a month you'd be charged £38,000!

 

 

Bounced DD = Unpaid Item Charge of £38

DD Paid (ie not bounced) when there are not enough funds = Referal Charge of £30 per instance the bank has paid a DD when there are unclear funds up to a monthly maximum of £90

 

In the example I gave the item is not paid (ie bounced) so there is an unpaid item charge. Referal charges are only incurred when the bank pays the item (ie doesn't bounce it)

 

Yeah charges are deliberately confusing not all staff seem to understand them so i can see why customers struggle with them. This helps the bank as less people understand the charges so are less likely to challenge them successully in the traditional way.

 

By the way I've a whole thread about how the charges are worked out, its called "how we calculate charges" or something like that (you can find it in "a word from banks") have a look there if it helps.

(Yes I work for a bank but am here to help! Please be nice to me! :))

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  • 12 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

(Yes I work for a bank but am here to help! Please be nice to me! :))

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