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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Slade1 reporting for duty...sorry I'm late


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Hello, this is my first post on here but I'm at a fairly advanced stage, I have sent an initial letter to ask for my charges back (£2,130), I have received an offer of £595 (which I turned down) and I am now about to start court proceedings as I have received no reply.

 

I am claiming the money back off of Barclays, have I followed the correct procedure thus far?

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sounds fine to me, assuming you have waited a full 28 days between the first letter and court action, with a Letter Before Action inbetween.

 

Welcome to the ranks - we'll make a captain out of you yet!!

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Barclays - £268 - Moneyclaim

Capital One - £172 - Moneyclaim

Abbey (2nd claim) - Moneyclaim

---------------------------------------------------

 

HSBC - £2164.46- PAID IN FULL

MBNA - £471 - PAID IN FULL

NatWest - £307 - PAID IN FULL

Abbey Business - £314.15 - PAID IN FULL

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Oh yeah, first letter was sent in August. I also sent a chaser in september. I subsequently found out that the Customer relations dept of my bank was still writing to my old address (even though I changed it when I moved), I received the offer of £595 2 weeks after they had sent it, and I sent the letter telling them to stick their offer on the 1st October.

 

Capt. eh? I like the sound of that...

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This is what I sent, does it count?

 

Dear Ms Frimet,

 

First of all please could you ensure that all future correspondence is sent to the correct address (as shown above). I moved on the 4th August and I have changed my address with the bank.

I belatedly received your letter of 19th September, offering me a ‘goodwill gesture’ of £595 towards the total amount that I am owed. I am writing to inform you that I do not accept this offer and would ask you again to refund the amount of £2,130 that you have unlawfully taken from me over the last 6 years.

Please repay the money owed in full within 14 days. If this is not done, I will begin legal proceedings for the full amount, plus interest and my costs, without further notice.

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Hi Slade, welcome to the forum.

 

Will you please start your own thread in the Barclays Bank Forum and use that to post any questions and progress reports.

You will get a better response than here in the Newbie Welcome forum.

 

Good luck with your claim.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

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