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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fixed Penalty Notice (FPN) - Court Summons


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It would probably be better if your friend posted here himself, rather than playing Chinese whispers through a friend of a relative.

 

If he knew about the NIP and didn't respond to it then he's guilty of failure to identify the driver, and can expect 6 points and a hefty fine, regardless of whether he was speeding or whether the camera was working properly. Pleading guilty will reduce the size of the fine, but not the points.

 

If he wasn't aware of the NIP, eg if he was away from your relative's home all that time and she didn't inform him of it, then he may be able to defend the charge on the basis that it wasn't reasonably practical for him to have become aware of the requirement and to have replied to it.

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I'm a bit muddled here, but I think if the summons is in your (male) friend's name it must be for the speeding offence? A summons for failing to give the driver's details would have been sent to the (female) relative?

That's not correct. When the (female) relative named the (male) friend, the (male) friend would have been sent his own requirement for driver details which he'd have been obliged to complete himself. If he didn't, it's him who gets charged with failure to provide.

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A minor error like a spelling mistake on the summons won't make any difference to the outcome I'm afraid.

 

What do you mean by the redline for a reply being tomorrow? If you mean the court date is tomorrow then he's going to have to go - phone in sick if necessary.if he pleads guilty they'll deal with him there and then. If he pleads not guilty they'll adjourn and set a new date for a full trial. Without knowing more about the circumstances it's impossible to say whether it's worth pleading NG and trying to defend the charge.

 

In the absence if a defence to the failure to name charge his best option might be to get to court early, ask to speak to the prosecutor and ask him whether he would be willing to switch the failure to name charge for a simple speeding one in return for an agreement to plead guilty to speeding. The prosecutor would not be obliged to accept this sort of plea bargain, but they often will. If the speed alleged is not too far over the limit, a speeding conviction would get him 3 points and a s,mall fine, rater than the 6 points and a big fine he can expect for silver to name.

 

Failing that, if he is convicted he will get 6 points, but he can avoid a ban if he can persuade the magistrates that a ban would cause exceptional hardship. There is no set in stone definition of what exceptional hardship means; having a job which relies on being able to drive is a start, but in general hardship caused to other people will weigh more heavily than hardship caused to himself. Does he have dependants who would suffer if he lost his job?

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