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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help, won esa appeal, now waiting for increase in payment/back pay also re assement


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My mum is ill she suffers from very bad Osteoarthritis in her legs and hips and degenerative lumbar spinal discs, she also suffers with depression and panic attacks, she in constant chronic pain due to having both illnesses together, she cannot walk much and not unaided but when she does walk she is very slow and stops many times due the the pain and discomfort, she cannot stand unaided and for long as the pain is bad and she is weak on her legs, she has problems sitting, when she does finally manage to sit its not long before she is in so much pain, she cannot bend, dress or have a bath on her own as she cannnot do it etc.. she struggles day to day, Her Dr and Hospital consultant have both said that there is no cure and she will not get rid of these illness and they will get worse, she use to work but due to her illnesses/disabilties she cannot anymore and that was said by her GP and Hospital Consultant. She had a work assessment for ESA and got told she fit for work, even though she could not do the things they asked her, she screamed in pain, the assesor must of been blind, she help hold my mum, but the report was so made up and so many lies and conradictions it was unbelieveable :mad2::shock: she appealed, she been waiting along time to hear when it be then she got a letter in october saying the hearing s in novemeber

Well she had her appeal hearing on monday, it went well, she was awared enough points to pass the limited capabltiy for work and put in the support group :-). the appeal hearing was not a bad as we thought it be, they were friendly and listened and didnt judge:-), we were only in the actual hearing about just over 10 mintues, they said that they already sort of came to the decsion before hand just reading all the evidence and medical documentation that we and the CAB sent in and that they just wanted to clarify some things. so just to let people know not to give up.

can anyone tell me how long have they waited for their money to go back up to what it should of been and for the back pay, we been told different things:???:, and with christmas coming up, my mum could do with having her money increase to what it should be. Before ESA my mum was on income support with a sickness element on top, she then got told she be moved to esa and thats when she had her assessment in july 2011 but she didnt hear from that untill 14th october 2011 when they said she failed it, she been getting the bacis rate noe since then so thats 13 months so can anyone say when they would pay the back pay from.

also another question, we was advised that she could be called back up for another assessment in about 3 months, but could be longer can anyone who won their appeal and then got assesed again few months later tell me if that happens can we send copy of the appeal and a letter stateing that their no change it health and that it was only a few months that appeal was won. i heard that some people say they been put in the support group for two years but thats when they passed the medical, can anyone tell me if it happens when someone wins their appeal and put in he support group, its cause my mum so much stress, she worried now that she been called up again, or will they write to say she in suppot group for 2/3 years and what date would this be from? not sure how these people manage not to be re assessed for 2/3 years:???:

 

sorry to be abit long

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As fair as im aware the Decision Maker is the person who authorises payment and that wont happen untill they receive the tribunals decision in writing. From what i gather , she was receiving ESA at the same rate of her IS claim untill october when she failed (no surprise there) and was then put on assement rate whilst waiting for appeal. I think on that basis the support group rate would apply from the date you said in october. Im afraid i dont know for certain if i got all that right but i think thats how it applies here.

 

There has been some publicity of the esa merry go round , but its down to the DWP apparently for the reviews.

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:cleverthing:

 

Jobcentreplus receive tribunal decision notices at the same time as the appellant and the target time to process them is six weeks. Your Mum may be lucky but I wouldn't rely on them paying out before Christmas. Cos of their backlogs many successful appellants are waiting weeks, if not months, longer.

 

:Zonker: is right. Your Mum'll be due arrears of £32ish to £34ish per week for every week since the October 11 disallowance decision.

 

There's no way of knowing when your Mum's next reassessment will be. Not least cos the Government keeps tweaking the system. The decision maker who processes the case will set a reassessment date, but it's not set in stone. Should your Mum receive another ESA50 sooner rather than later, a copy of the tribunal decision (and the full statement of reasons if you've applied for them) can be used as evidence to support her claim.

 

Sincerely, Margaret.

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