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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jaybee V Halifax


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Been an Halifax customer since 1999, I guessing I must have been robbed of close to a grand.

With instant clerance now availble, what do these guys do, add 2 more days to their cheque clearance, is it now 10 days? Thanks to this greedness, this have given them the perfect excuse to milk more charges :(

 

I wanna do this the right way, I have my letter ready to be sent but where is the best place to send it to, head office or my local branch?

 

I'll send it recorded delivery on Monday, and I'll do my best to keep you upto date. Now this charge racket has hit the fan, it don't expect in instant payment :D

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WELCOME Jaybee . You can send it to your local branch Yes it is advised to send it recorded delivery so they can't say they have not recieved it.

Keep us posted on your progress

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Hi Jaybee,

In my experience you're better off sending straight to customer services (see "Timescales!" thread). Customer services advised me it'd be dealt with quicker if I went through my bank manager. I did this but then after 2-3 weeks of messing me about she sent it to on to customer services to deal with anyway!

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  • 3 weeks later...
  • 3 weeks later...

Yay got a letter from HQ saying they were dealing with my request and statements would be here by 30th May.

 

They are arrived today all 150 pages, if Sting is reading, I'm sorry, it's the banks fault we are killing so many trees :(

 

Totted it all up to £487, I thought it would be about £500 so I was kinda close, the intrest would add another £120, if it has to go further.

 

So here goes fingers crossed, the rollercoaster ride is about the begin :S

 

JB

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  • 3 weeks later...

OK 14 days are now up, nothing :(

 

I sent my DPA to my local branch, however I sent my 1st letter to head office, wonder if that has anything to do with it?

 

Anyway printing out my LBA to go 1st class in the morning.

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  • 3 weeks later...

Hello all,

 

Got a letter today with an offer of £56.00, no idea how they come up with this offer, I think it is the cost of the 1st 2 bank charges I had?

 

The letter said they called me, but I have no record of any call.

 

£56 os pants, like to say thanks but no thanks is it best to do with another letter, or a phone call? I will probably lose my bottle over the call, they may smooth talk me :(

 

Thanks

 

JayBee

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  • 12 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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