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    • All of the services listed in the upload link to convert to pdf and/or edit pdfs are online, which means you are uploading your documents to another's servers for the merge, and whilst some claim to delete the files within a given timeframe, we have no method of validating this. And so I avoid this, as I do not want my personal and often sensitive information to be in the hands of another. I'll upload to my website and/or one-drive and provide shareable links instead, this way, I remain in control and everyone shall be able to access my documents - there's much, much more than just those two
    • If you simply respond to the NIP and request for driver's details promptly the police will simply process it in the normal way and either offer you an out-of-court disposal or take court action (and which of those will depend on the speed and limit and your eligibility). They do not routinely ask for proof of insurance and there seems no reason why they should do so in your case. £300 and six points is the fixed penalty amount for no insurance. It can be more if the case goes to court. There is provision for n unlimited fine, up to eight points or a disqualification.   That is all as far as the penalty goes. However, you should not dismiss it too lightly. An endorsement for No Insurance will probably double your insurance premiums in the first year. As well as that, if you also have one or two speeding endorsements, the increase will be considerably more. In fact in those circumstances some of the mainstream insurers will refuse to cover you at all and you will have to go to a "specialist" (which means very expensive) broker. 
    • I think we normally recommend people to follow the upload link
    • I removed them as they have my email address on them, and so shall repost them once my Snagit scrolling capture thing starts working (needs reinstalling I think as it keeps falling over); they are an email that runs over two pages, so would be best suited to a scrolling capture. As for multi page formats, this is harder as I have no tools available to merge documents, unless you can suggest any free ones that will perform offline merges without watermarking
    • Oh that is very helpful, thanks a million for answering my query. Looking at the license right now. At the front it says the issue date is 2022 (that's when I swapped it), but at the back it says 2015 next to Category B. So, I'm definately at 12 points, right?  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lending stream & Chargeback Visa Debit


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Hi, I wonder if someone can help. I stupidly had a loan with Lending stream and had tried on several occasions to set up a repayment plan with them. I sent them several letters stating that I was revoking any right for them to take payment by means of CPA. Anyway they raided my bank account and my lovely bank (HBOS) authorised payments of over £500.00 so it took me well over my overdraft. I wrote to my bank about it, no reply. I wrote again, no reply. I sent a final letter on Saturday asking them to start chargeback process as I did not want these payment going through my account, I have never authorised this amount. I state on the letter I do not wish to be contacted by telephone as I can not answe my mobile at work. I receive a voicemail from my mobile asking me to contact them. I can't, they open 9-5 I work 9-5, they close for lunch 12.30/1.30 I'm on lunch 12.45-1.30.

 

What chances do I have of getting my money back, they at charging me £100.00 per month in bank charges for these payments even though I had no money in my account to

Pay them. Why did my bank pay them when there was no available money? In the past they have sent me a letter stating that they couldn't pay something then gave me. Bank charge this time they let the payments go through then charged me for being over drawn!

 

I hope someone can help.

 

Thanks

 

Ps sorry for any typos I'm on my iPhone, the pc has died :-(

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Ok. First questions before we go any further. Did you tell your bank to cancel the CPA, and was the payment performed by a visa card?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Hi, I did send my bank a letter stating that I wanted them to cancel all CPA on my bank accounts. It was a visa debit card. Thing is my bank never replied to me about the CPA letter so I don't know if they received it.

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Ok. the letter was sent, so after that, you are entitled to the money back, plus all charges refunded.

 

Visa are also obliged to start chargeback proceedings.

 

With the CPA letter, the banks rarely ever reply, because its a lesser known tactic for getting them to play ball. Thats why its best to take it in person and get a receipt. Can i ask how you sent the letter, do you have a copy, and what date it was sent?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I just sent the letter by 1st class post, I do have a copy of it as I sent it twice after not receiving a reply the first time.

Can I ask why they would authorise the payment if there were no available funds in my account. Surely it is my decision to make a payment they alway say that we need to actively manage our own accounts but they can authorise payments when I have clearly Not placed funds in my account to cover them.

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Ok. Dont worry as ive got a letter i can draft for you, but i wont be able to put it up till tomorrow afternoon cos its on my other computer thats undergoing a full overhaul right now. If nobody has put a letter up by 3-4 pm tomorrow, just bump this thread or PM me and ill post it up for you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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So a little update.

 

My banks complaints dept called me tonight and they have refunded all of the charges that i have and was due to get. This still left me with an amount over my od so she removed this amount and brought me back to my od amount. I asked her while I was on the telephone about the Chargeback Visa Debit and she advised she is not 100% sure but she thinks that as it was a CPA and I didnt cancel it in branch with them then there is nothing they can do about it. She cancelled my bank account and moved it to a standard account so card is cancelled and account numbers do not exists anymore???

 

She gave me the number for Debit card dispute and i called them, they can not find me as she cancelled my account! the guy on the call advised that they def would not be able to take anymore payments from my account. he said there was nothing he could do as he can't access my account.

 

How do I go about getting the money back that they did take from me? LS are useless cos they have got the money they refuse to answer any of my emails and I refuse to call them.

 

I want to get the money back that they took from my account as I am being charged daily for my od so I want to pay this off with the money I get back.

 

can somebody help?

 

Thanks

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If you cancelled the CPA, they must refund the entire amount, plus remove any charges that were incurred as a result of the CPA being granted. You do NOT have to cancel it in a branch. You can simply send it to their head office. However, its recommended you go to a branch so you can get a receipt.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I know they are going to say that they didn't receive my letter as I posted it. Can I still claim the money back via charge back as I have a copy of the letters I posted to LS trying to arrange a payment plan and advising I revoked all authority to use CPA as a means of collecting money from me?

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Yes, you can chargeback. Dont let them tell you they have to investigate first. Money back THEN investigation.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Send the bank a formal instruction by writing and detail everything so far. do not call them or youll get a min wage monkey who doesnt know anything.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Time to issue a full complaint and address it to the CEO. Keep everything exact, detail everything in chronological order, and outline what you want performed in restitution. Make sure at the end to add that a time limit for them to sort it out, and if the complaint is not rectified, you will be issuing a formal complaint with the OFT and FSA, and also be considering legal action.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Just be aware, that if you choose to add the threat of legal action, you must be prepared to follow it up through court. Banks get issued legal threats all the time, so theyre very prepared.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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