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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Employer not paying me - need help!!


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** VERY IMPORTANT ** A claim for unpaid wages is known as a "deduction of wages" claim in Employment Tribunal lingo. You MUST bring such claims in the Employment Tribunal within THREE MONTHS of the deduction. Its very unlikely that you would get an extension, if you missed the time limit you'd need to go to court which is more expensive and difficult than going to the Employment Tribunal. As we are nearing the 3month deadline I suggest you speak to the CAB ASAP, if in doubt have a go at drafting an ET1 yourself (its on the Employment Tribunal's website) and post it on here with personal details removed and I'll take a look.

 

- What is the best way to go about this? Employment tribunal alone? (we are pretty capable people and have evidence of bank statements, emails etc at hand). Or phone a solicitor?

 

The Employment Tribunal is a neutral forum, they won't act as your advocates. You could use a solicitor to help you, alternatively you could ask the CAB who should be able to help you prepare for an Employment Tribunal claim. In London they may be able to refer you to get free representation on the day. You could also contact ACAS.

 

If you just want to claim the unpaid wages, a "statutory demand" (google it) could be used if your employer is a company, essentially this is a threat that you will apply to have the company liquidated unless the debt is paid. This is simpler than an Employment Tribunal claim but there are drawbacks and you would have to get the legal technicalities right.

 

- Is it better to claim combined as a four or claim individually?

I believe you need to claim individually. There is a space on the ET1 (the Employment Tribunal claim form) to indicate that your claim is one of a similar number of claims and you can ask the Employment Tribunal to join your claims. If you are complaining about the same thing joiner would be sensible.

 

- What can we claim for? Our contracts state that either employer or employee need to give 3 months notice on terminating contract. So in addition to our salaries can we claim for 3 months notice period salary too?

This is really two separate claims. The unpaid wages claim is simple breach of contract and I don't see how your employer could defend that claim.

 

To get the 3 months notice pay you would need to resign and claim that you were dismissed. You are considered to have been dismissed if you were forced to resign by the employer's serious breach of contract, this is called constructive dismissal. There would be scope for the employer to argue that it wasn't reasonable for you to resign, but this would seem to be a losing argument given the length of time you have been unpaid.

 

- Who is the best to make the claim against, the CEO (directly responsible for us) or our American funders who acquired us?

In all likelihood, neither. You sue your employer, not the manager or shareholder of a company except in fairly exceptional circumstances. I guess that your employer is probably a UK-based company owned by a parent company based elsewhere, your payslip should say who your employer is.

 

- How likely are we to succeed in claiming considering our CEO is in Malaysia and our funders are in America? I would imagine logistics would be a nightmare from the UK!!!

It would help your chances of success if your employer can't get its act together in the Employment Tribunal. But getting them to pay up might be more of a problem if they are in financial difficulty and do not have significant assets in the UK. See http://www.direct.gov.uk/en/Employment/Employees/Pay/DG_10026695 and http://www.direct.gov.uk/en/Employment/ResolvingWorkplaceDisputes/Employmenttribunals/DG_182912.

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The claim can be made within three months of the last in a series of deductions, so where the OP is still employed by the organisation and the deductions are ongoing, the clock would only start ticking were the employment to be terminated.

Indeed, although I wonder if there is a question as to whether not paying someone on three separate occasions would constitute an ongoing series of deductions. Do you think there is scope for the employer to argue that the deductions are separate or point towards different reasons for each non-payment?

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