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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rejecting / repairing vehicle on HP.


Maisie999
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Hi, I have a vehicle which I paid a deposit and then the rest on HP. The car is faulty, it has defective brake pipes, brakes, engine, clutch etc etc.. I have an engineers report and the VOSA mot history to back up my claims so I am not worried there. The problem I have is that I do not trust the garage who supplied the vehicle now I have found out the problems with the car. I have complained to the finance company but they keep trying to pass the buck to the garage who are totally unhelpful verging upon aggressive. I am now just about to complete my financial ombudsman complaint as it is nearly 8 weeks and wondered if they could insist that the finance company pays for the repairs to the vehicle? I don't really want to reject, i want the vehicle repairing but don't trust the dealer who supplied the vehicle. Can I stipulate that I want the vehicle repairing by a main agent? What will the FO say? Any help or past experience would be appreciated please!

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Can we have some more info please; date of purchase, how the car was advertsied (condition ect), make/model, mileage, age and if it has service history.

 

So far (assuming the car was bought in the last 8 weeks) your options are that you should return it to the seller to give him the opportunity to inspect and rectify. if you have already gone past that stage and following reasonable opportunity he has failed to make the car of satisfactory qualility and fit for the purpose, then you may be able to reject and ask for your money back. From the sounds of it, I think the latter would be your best outcome.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

 

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Ok, your options are pretty much what I said in my previous post. If there is that much wrong with it then clearly it is not of satisfactory quality AND (due to the brake issues) not fit for the purpose. The finance co will very likely tell you to take it back to the 'dealer' and have it repaired there. It is after all, their car. If the brakes are as you say they are, the question of whether they have sold you an un-roadworthy car also comes into play. Personally I would formally reject the car and then at least, you won't have to make any payments on it. If you choose to have it repaired, then you will have to make the payments on it, even if it is in the garage being fixed. Your call of course at the end of the day. My only other suggestion is that you talk tio trading standards and see what they say about the brake issues.

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

 

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  • 8 months later...

Blimey....whats been happening since January? Your post differs to the one I have had in my email notification... it states more that what you have posted?

 

 

Please Note

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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Great news but it can be useful to others if we know what happened since January. It won't be boring at all.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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