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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bad letting agents advice


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I want to find out what I can do next.

I've just finished a tenancy with a terrible letting agents. Durring the year with them, we had no toilet for 3 months, poor repairs and a number of other issues. We complained but nothing was ever done. When leaving the flat, we refused to pay their check-out fee, because of their poor service and because they had not completed an inventory at the start. They then refused to release the rest of our deposit (over £1000) until we paid what they wanted. I would like to take them to court, to hold them accountable for their actions. I'm not even that concerned with money - I'm mainly angry that we had no working toilet for months, and that they never did anything about it. And also that they would have tried to hold our whole deposit as ransom. We have stack of letters that we wrote to them complaining, and even emails from the landlord complaining about them. They have been rude, nasty, and simply discusting to deal with.

What can I do? I want to take them to court... or to have some action taken against them. They shouldn't be able to get away with how they have acted.

Many thanks

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Just an extra note - I can't stress how rude, and nasty these people were. They never returned calls, or kept appointments. But they were just lazy and annoying until the end of the year and we refused to pay some money to them and started to really complain - then they turned... well not even like a business... it was more like talking to 15-20 year threatening children. At the end of the year the landlord was going to allow us to leave them and deal with him directly because of their poor service. In the end, we had to move back north, so left the whole flat. But, we have many, many letters of complaints, from us and the landlord to them. I even have them addmiting that they would hold the whole deposit to until we paid what they wanted, in a ransom sort of way.

Edited by Liamhastings
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The landlord is the one who chooses to pay the agent so ultimately it's the landlord's responsibility if your toilet did not work. If the landlord is useless, or ineffectual in the face of his agent's poor performance then he needs to be told not to use this agent again. If he simply doesn't want to get involved then he is culpable to his agent's failures.

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In the landlords defence, he was in Australia - that why he got this letting agent - to run things. One of his emails to them that he added us in to was him complaining that they were supposed to be sorting things out for him.

But the point is, he might have been a little slow or stupid to use them - they however were rude, nasty and negligent. I want to hold the letting agents to account for how they acted - mainly with the toilet.

How would I take them to court?

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I am not a lawyer, but I think you cannot take the agent to court because you have no contract with them.

 

Effectively you have a contract with your landlord, so you would take him to court. If that annoys him enough he will take his agent to court to get compensation for their ineptness.

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No they cannot. They hold the deposit on behalf of the landlord. The landlord can and should instruct them to release the deposit.

 

If they do not do so then the landlord should repay the deposit to you and then he should sue the agent for the money. The landlord should be taking responsibility for getting you in this mess.

 

Who have you complained to that they want you to retract your complaints from? I guess you have not got this in writing?!

 

I've not yet asked, is your deposit protected? And if so, by which scheme? Can you get the scheme involved?

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It's now taken a sick, almost sinister turn. The manager in charge of the agents has told my partner, that unless we give a full appology, retract all complaints, and write and sign that we intend no legal action, then they will not allow the money to be return and will try to dispute the FULL amount. £1250! When we were the ones to complain in the first place!

The money is with the DPS. They have just said that the way the agents are acting is not correct and we should take them to court. The thing is, we need the money back sooner rather than later - It's over £1000...

If we do send a mail saying these things, can we still take them to court at a later date? For the toilet issues, and the fact that they wouldn't return the money? I have emails of all their demands and replies.

We haven't complained to anyone apart from them so far.

The landlord has mailed me and said he's asked them to return the deposit - In fact he claims they told him they were not going to hold on it...

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Heels appear well & truly dug in. Don't expect deposit back in near future.

So Letter before Action to both LL (UK address, also email copy out of courtesy) & LA giving 14 days from date of letter for return of deposit.

Initiate County Court action against both LL & LA, via MCOL (online) for return of full deposit, citing repair delays.

If local press heard facts of the case & ran a story, not good for local rep of LA.

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I don't know what procedures DPS have, but they ought to understand that the agency is the agency of the landlord, and that therefore the landlord should be entitled to release the deposit himself. So I'd be asking DPS if they would allow that.

 

Alternatively, the landlord can pay you directly and you can release the deposit to the agency who would then have to give the money to the landlord.

 

Can you get the landlord to email the agency and to copy you in, demanding release of the deposit?

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