Great bank (not)

[Sk1ppy]

OK

 

I just had a call from my mother. Sandander have stopped a check for £6,000 for security reasons or so she has just found out. To the presenter of the cheque it looks like it's bounced they have a letter from HSBC saying the cheque is being re-presented as it was not honoured She had call the other day (she's not exactly sure of the day) where she gave all her details over the phone to apparently a Santander employee. They said it was nothing to worry about it was just routine. so far it still remains uncleared and there more than adequate funds in the account to cover the cheque.

 

Well nothing to worry about, we have a window company virtually accusing her of bouncing cheques.

 

My experiences with this bank, to name a few.

 

If you request a new card due to it being damaged the card is immediately cancelled leaving you with no means of paying for goods. The call centres response well you can visit a branch and draw cash. It's 4 miles each way you cant park and they will only give you a maximum of £400 without prior arrangement.

 

There is an extra level of Santan****e security when you use a card on the internet. They have tried to reset mine but I effectively I cannot use this card to buy goods on Amazon etc. I could request a new card etc but as in the past they normally take about 5 working days to get a new card with the old one cancelled. A few years back I had to ask twice for a new card, so I was a couple of weeks without a Visa Debit card.

 

I was in my local garage earlier in the year, it was Sunday morning and really busy. The transaction was refused and the garage phoned the banks number as requested. It was a routine security check that would only take a few minutes There are probably 10 pumps at the garage and a queue of customers waiting to pay that is starting to go outside the entrance. Luckily I had cash but I could not use the card until I phoned them.

 

The debits from you account come out before the credits go in. I had a fistful of bank charges that, were refunded, due to DDs bouncing. It was close to the wire on the payments but surely you would put money in an account on the day before taking monies out. Not sure if it still operates like this now tho.

 

Late last year we found some old £20 notes at my mother's house. under the bed so to speak. We took them to Santander who said we cannot change them you can take them to another bank who will. Sorry scratching my head I thought you were a bank ..... Ah I see ... you mean take the notes to a proper bank ...

 

NOT RECOMMENDED TO USE AS A BANK ... As I found out from a Santander member of staff ... They are not a proper bank

 

Cheers