BENGAL66UK V ABBEY

[bengal66uk]

As you can all see from the details below, i have today received a letter from abbey which i think is a further delay tactic. it seems to me that they are taking the route of using the 'complaints dept' to delay the real request which they possibly believe will also help them if and when a claim gets to court. in my opinion they will be using this in there defence and say they were dealing with the customers requests for data. read the letter below and make your own mind up.

received from abbey today dtd 12 september 06. from complaints, marc winder.

Our ref

Dear Sir

as you know, we are currently investigating your complaint that you raised with abbey four weeks ago. i am sorry for the delay you are experiencing and i would like to take this opportunity to thank you for your continued patience.

Our research is taking longer than expected because we want to make sure a full investigation is done. If we are unable to complete our investigation beforehand, we will write to you again in four weeks time to let you know how we are getting on.

I am sorry that it is taking longer than originally thought and would like to reasure you that your complaint is very important to us.

yours sincerly,

Marc Winder

Head of Complaints

a delay tactic? a defence for when we get to court??

should i carry on and send off the court papers for my statements or allow them yet another 4 weeks even though i asked for these 3 months ago?:?

data protection act disclosure request sent 22/06/06 received by abbey 03/07/06

microfiche letter dtd 07/07/06 received 09/07/06

1 years statements received 20/07/06

reply to microfiche letter sent to pam speed recorded delivery 10/08/06 received by abbey 18/08/06

letter received from complaints department dtd 23/08/06

letter before action section 7 DPA 1998 sent 07/09/06

apology for delay of complaint received 12/09/06

complaint sent to commisioners office 19/09/06

[Jacqueline07]

Stick to your timetable - this is a standard letter - mine was the same and they were that concerned about investigating it properly that it was a photocopied letter sent in a second class envelope which took three days to get to me. I have kept all envelopes with the letters and have written down all "received" dates on the letters.

 

Jackie

[bengal66uk]

thanks jackie, i will continue as planned today then.

[bengal66uk]

quite funny realy, i am still getting these with one exception. the latest one came with a form they want me to fill in and return to them requesting the information.

i dont think i will bother. especially when they call me 'mrs' when i am a mr lol