Bank extended overdraft to unmanagable amount despite me being on benefits

[MARTIN3030]

Kaytee,welcome to the site.

Have created a thread of your own and moved here.

From what you say so far,it does seem that the bank have been reckless and failed in their obligations to follow codes of practice,and fair business practices.

In fact their actions here could also be viewed as them creating an unfair relationship.

We need to establish how this was done and what supporting evidence you have.

Can you please answer the following questions;

1.Have you been in rec of benefits for the duration of all your complaints ?

 

2.When did you first make them aware that you were on benefits,and how was this done ?

 

3.What was their response when you contacted them and how was this done ?

 

4.What was the timeframe between you alerting them of financial difficulties and them responding and how was this done ?

 

5.Do you have a log of dates / any letters that support the complaint/the way they were dealing ?

 

6.When they extended the overdraft-how long was it before they took charges from this-and what was the amounts ?

 

7.Have you been refunded with any charges at all on this account ?

 

8.If you have not had any charges refunded,did you make a request for this and when/how was this done ?

[MARTIN3030]

Kaytee,welcome to the site.

Have created a thread of your own and moved here.

From what you say so far,it does seem that the bank have been reckless and failed in their obligations to follow codes of practice,and fair business practices.

In fact their actions here could also be viewed as them creating an unfair relationship.

We need to establish how this was done and what supporting evidence you have.

Can you please answer the following questions;

1.Have you been in rec of benefits for the duration of all your complaints ?

 

2.When did you first make them aware that you were on benefits,and how was this done ?

 

3.What was their response when you contacted them and how was this done ?

 

4.What was the timeframe between you alerting them of financial difficulties and them responding and how was this done ?

 

5.Do you have a log of dates / any letters that support the complaint/the way they were dealing ?

 

6.When they extended the overdraft-how long was it before they took charges from this-and what was the amounts ?

 

7.Have you been refunded with any charges at all on this account ?

 

8.If you have not had any charges refunded,did you make a request for this and when/how was this done ?

 

 

My opinion is that you need to be doing a full Subject Access request even if you do already have some info.

The reason being that this should get everything needed to take them on with this and put together a case with the proof.

The SAR will need to be very specific so they will HAVE to provide the evidence needed.

Once you have that,they can be put on notice that you will refer it to the FOS,who from what you have told,will almost certainly uphold in your favour.

Before this,its a case of getting together the material docs that will establish their failures.

[MARTIN3030]

"You didnt have to use the overdraft? If you are of sane mind, I think you should have to pay back what you borrowed."

 

jadeybags,the op has not come here to be lectured on their sanity,or the ethics of making financial decisions.

Please keep your comments to helping or offering advice,or dont post here at all.

[MARTIN3030]

Fernack,thanks for directing Katee to the CAG.

When you say it was a long time ago -how long exactly ?

We need some questions answered if poss the ones I posted.

The FOS will need all supporting docs if they are to investigate,which is why its very important to have a good paper trail.

They would also need to see that Katee brought this to the banks attention at the time and they did nothing or else refused to answer her complaints positively.

It may be an idea once she has everything to do a preliminary letter to the bank asking them for an explanation,and if they do not agree that their actions were not in keeping with their obligations.

This would also serve as part of what the FOS would want to be looking at.

Some of the things Kayee complains of would have been covered under the old BBA banking and lending codes of practice.

Insofar as time limits,the FSA handbook says that in some situations they can look into complaints that arise from issues up to 3 years after the complainant becomes aware they have a case to complain about-if the original issues fall outside of 6 years.

[MARTIN3030]

Ok first we need to know which bank it was.

[MARTIN3030]

Ah thanks-missed it.