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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fairness Gene's opinion


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Hi FG,

most people start off thinking as a good customer that creditors will treat them fairly and with respect. Unfortunately in most cases this fails after about a month. You offer the company what you can they are "Unable to accept reduced payments" this is a fact I have had it said to me on multiple occasions.

 

Once you get to the DCA stage the lies, harassment and mental torture start. You started out wanting to do the right thing this moral quickly gets eroded by repeat calls letters threatening "visits" " sale of your home" "bailiffs" etc. So you can see why people sometimes show their victory's in their signature.

 

Yes people do owe money but a creditors actions and their means and ways of trying to get it sometimes in my opinion removes their entitlement to it.

 

If the creditor won't accept reduced payments, the DCA won't accept payments you can afford, what else can you do? Let them get a charging order on your family home?

 

Everyone's story is different please don't judge anyone until you have heard it.

 

 

Pumpytums

Edited by citizenB
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Sorry one more thing at the end of the day it's money numbers on a screen no one should be driven to certain lengths over this. Money is money it's not like you have committed a crime against another person, which unfortunately some companies try to make out.

 

One thing that will empower you DCA's are in the business to make money nothing more nothing less they are not some kind of moral guardians.

 

Pumpytums

Edited by citizenB
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If you want any more evidence have a read of the following this is taken from a well known DCA's website.

 

http://www.expertocredite.com/about_press.htm

 

Makes interesting reading doesn't it. If you want to read something that made me laugh out loud at the fake sympathy read the following from the same page.

 

http://www.expertocredite.com/pdfs/29-30.pdf

 

The end of the article sums it up "Three months later, I lost my best collector Jo, who took up a career in teaching"

 

Pathetic.

 

Pumptums

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