Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Arrow Global (dept I don't owe, they claim I do)


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4727 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

We write further to your correspondence.......

 

Arrow Global have a duty to record data accuratley with the credit reference agencies(CRA'S) and therefore obligated by law to update your credit file to reflect we are now the sole creditor of your account. We will not be able to remove the default.

 

As advised previously we are under no obligation to provide documentation which has been supplied. This is evidenced by the payments you made prior to allowing the account to fall into a default state. We suggest you make payment of the outstanding amount without further delay to avoid escalation to legal action.

 

A statement of account has been requested from orange and will be forwarded to you on receipt.

 

We trust this information assists in explaining how the debt has occurred and look forward to receiving your payment proposal.

Couldn't work out how to enlarge, typed by hand "word for word" and complete with grammatical errors.

 

thanks

 

Tom

Link to post
Share on other sites

Hi Tom,what's the story on the evidence of payments yo the account made by you?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Copy of e-mail sent to Tom Alexander Orange CEO and BCC arrow into :-)

 

 

Dear Tom

 

Both myself and my wife have had Orange mobile phone contacts for nearly two years now(Account number ) and are very happy with the service we receive.

 

However I am not so happy with the treatment I have received from an Orange assigned Debt Collection Agency chasing an alleged debt for an old Orange contract that I can categorically say is not owed by myself. I was first contacted by Arrow Global in October 2010 to say that a £104.00 was owed to them (). I immediately called their call centre to dispute. They said they would look into it and get back to me, they never did.

 

In May this year I made a mortgage application to which I was rejected, on looking into my Credit file to investigate I noticed that a Default Marker from Arrow Global was registered against me, hence why I was rejected for a mortgage. I have since sent several letters to Arrow to dispute the alleged debt and requested on more than one occasion for proof of the outstanding balance. They have totally ignored my request and continue to demand payment. I feel that I have a right to see evidence if I don't agree to what this company is saying.

 

I am now going to report this company to The Office Of Fair Trading for unscrupulous debt collection activities and to the Information Commissionaires Office (ICO) for recording incorrect, unsubstantiated and libellous information against my good name.

 

This is not a complaint about Orange; but merely to inform you of the unscrupulous practises being employed by a company working on behalf of Orange.

Link to post
Share on other sites

Well Tom I think it is time for the formal complaint to Orange as they are responsible

ultimately for passing the matter to Arrow,they have given the false information

and must be held responsible.

Cover all points again in the complaint.

 

Brig

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Cheers Brig, I've emailed the CEO and have had a standard "We'll look into it" response, so I'll wait and see. I just cannot get over these people, thick doesn't even cover it.

 

Thanks

 

Tom

Link to post
Share on other sites

If you use the term FORMAL COMPLAINT it puts an obligation on the company to respond.

Good luck keep us posted.

 

Brig.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...