Advise 600 pounds orange internet bill

[Hardik]

Hello all,

I am a orange bussiness customer on Orange solo priceplan.

This month I received shocking 600 Pounds massive bill from orange.

It seems orange is trying to milk as much as money from bussiness customers.

I have bussiness plan and have 1GB internet on mobile.

They said I have spent 1200MB of internet which was out of bundle and will be charged at 2.07 pounds/MB.

I dont use much internet on phone and they said i left a email client opened on my phone.

BUT STILL 1200MB for EMAIL CLIENT OPENED.

I saw a same case this morning on monetsavingexpert.co.uk

A guy being charged 1400 pounds internet and another following.

Spoken to cutomer services again ask them that they could send me a Text alert.he replied there is no such condition for bussiness customers. AND they will charge me standard rate of 2.07punds/MB.

I told them if they charge me standard rate why they do not blocked my internet service under a standard terms of service (25mb for day).

They said there is no such limit for bussiness customers.

I know they updated there CELL sites all over the UK.

IS it possible that its a technical fault with there service?

And also I read a article that many HTC phones are being hacked by background applications and most phones involved in these incidents are HTC.

I cant pay this much of bill as I have not used this much of data.

Please help me

[m0jpm]

Orange just took over T-mobile for a staggering 2bn. That money needs to come back so they conn you into anything. I was with T-mobile (business user) and during my last period my montly bill was going up and up. I now have a Tesco mobile contract. £15.00 a month with unlimited data,text and 750min. and flexible termination terms. get rid of orange and t-mobile if you can

[Human Writes]

They merged - Orange didn't take T-Mobile over.

 

It's possible but unlikely there is a fault with the phone or their service, you could ask them to look into this. If Orange's network was incorrectly charging you they would probably waive the charges, if the phone was faulty depending on where you got it they may not waive the charges. Even if the phone has been hacked you'd still be liable to pay any charges resulting from this.

 

Your contract will state you are responsible for all charges on your account whether or not you incurred them personally, so if the phone has been hacked you'd still be responsible for paying the bills. It's not Orange's fault if the phone gets hacked. They don't make it, your the person using it and most hacks require user intervention i.e you visit a website or install a piece of software etc.