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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

CCA 1974 s77,78,79.Office of Fair Trading


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Hello fellow caggers,

 

Was browsing the web today looking for the duties of Creditors to send Debtors Statements of Accounts and came across this link on the OFT website. I am sure most of the experienced caggers will know most of this, however, some caggers may find it interesting reading and also may answer a few questions for them!.

 

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

 

Regards

 

PB68.

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the whole industry is shoddy and feckless,these are only "guidelines" which sums up the whole ordeal of deregulated credit.the 1974 act was drawn up when attitudes were more responsible with borrowing and more importantly lending decisions,the fact that anything goes underlines severe problems as the nation has found out.

 

http://www.sharecast.com/cgi-bin/sharecast/story.cgi?story_id=3900365

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Agreed dadofholly & hs.

 

The information i.e Link was provided so that people can read through what they are being advised to do via various threads CCA requests etc.

 

jsa12 although i agree with some of what you have stated, i find your comments are ridiculous to say they are just "Guidelines"!. These so called Guidelines are there to assist both parties which are drawn up by the OFT, furthermore the guidelines are the basis of the advice given on this website and have assisted many people in disputing their debts.I am intrigued as to what you do if you don't follow the "Guidelines"? As in my opinion you think they are useless. Also the link you provided, i read it like many i read everyday, it's just stating the obvious!.

 

PB68

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guidelines say a lot of things,with my case with metropolitan which at the time they put their name to the oft guidelines' in fact were were the first to break them.these names disappear from the bottom of later oft releases'.

 

they have to be seen for what they are yes they can be of point however they are not set in stone.there does not appear to be any real action against companies particularly dcas',this may be because people tend to blame themselves for the situation and don't complain to the relevant authorities.correspondence from financial institutions' particularly in the early stages of default and long after tend to be of oppressive nature which is heavily one sided,only giving brief mention to the citizens advice bureau and other debt institutions' and little attention to redress .

 

as we have seen not least on the forum is something is seriously wrong,it is said oh "the bad boys' of the industry" and behavior has left many terrified,in one case "what must the hsbc think" because of a late payment.this is exactly got people where they want them.

 

whats needed is tough action close these cowboys' down once and for all and tolerate none of the misleading threatening behavior,sadly we live in a society where this is tolerated more and more.

sadly that's not how it appears to be,and a blind eye is turned until long after and a short stick is waved.

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