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    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
    • Only trying to help.  Ain't being nasty.  Some
    • Hi folks, I've just found previous documentation. I thought it had gone missing. I'd forgotten that I did appeal it through POPLA but I can't find the thread on here that, I assume, I posted for help. Appeal letter is dated 27/10/2020 with a rejection. I genuinely had forgotten about this so apologies for misleading you. A lot has happened in the years since the ticket was issued. We closed down a couple of businesses and moved to the opposite end of the country to retire. The documents I have are scanned copies. I no longer have the originals. The NTK is also in there. If there's anything you'd like to see, please let me know and I'll post them, although it probably won't be until tomorrow now, but I'll be looking in on this page tonight. Thank you for the responses so far
    • Hello! After emailing them I received this reply:   I have drafted the following, please would you be able to comment as to if you think it is correct/sufficient? "Thank you for your email.   Thanks you for confirming that the vehicle does not have these features as stated in the advertisement.    I am sure you are aware that the Consumer Rights Act 2015 provides the short term right to reject within 30 days. Statutory rights cannot be taken away from a consumer, and any attempt to do so is illegal.   Please can you advise how best to return the vehicle?" Thanks in advance!
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kermit1986 vs Abbey (new to claiming)


kermit1986
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I got linked to this site by a friend earlier today after mentioning I was going to claim some bank charges Abbey hit me with earlier this year. Anyway, I've read the FAQ and had a look around but I don't know what the usual procedure is to start a claim . Abbey owe me £300 in charges (not including interest as that comes to about £5 so it's not really a high priority to me).

 

I paid them back for all the charges though, but when I heard more about bank charges being illegal and that I have a right to claim them back I started to look into it, and a guy on another forum sent me this letter template to claim my charges back with.

 

I was planning on filling out my details on that template, as well as sending some print outs of my bank statements from the months that the charges we're in (there all from Jan-May this year) and highlingting the charges out to them.

 

...after reading around on here though I'm getting mixed messages as to what to do first :confused:.

 

Also, just to clarify I'll list the reasons they put for my charges just to make sure that I can actually claim them.

Anyway, here they are;

  • Charge for Overdraft that has not been authorised x 5
  • Clearing Visa Payment whilst Overdrawn x 4
  • Charge for unpaid Direct Debit x 2

Basically, is the way I'm going about claiming these charges back sufficient?

and also, am I able to claim back all those charges listed?

 

Many thanks in advance. :)

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Kermit 1986,

Welcome to our forum, you're certainly in the right place for getting useful advice, everyone here is v. helpful. I joined a short while ago and I've found it really supportive.

You certainly can claim back the charges you listed - I am. You can claim back charges up to 6 years. I suggest you take a look at the FAQ's it sets out the procedure very clearly and you will also find templates for your letters to the bank in the library - good luck.

Abbey

6/10/06 - £1260 received in bank charges :-D

Lowell

7/2007 alleged debt 1

1/2008 closed file:)

1st Credit

4/2007 alleged debt

7/2007 complaint sent to TS & OFT

1/2008 Mackenzie Hall threatening legal action

2/2008 closed file:)

Lowell

7/2007 alleged debt 2

7/2007 CCA'd

11/2007 complaint sent to TS & OFT :?

Lowell's continue to harass :(

Lowell

6/2008 alleged debt 3

6/2008 CCA'd

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I sent my LBA letter off to Abbey as well as 1 to Natwest for a recent overdraft charge they hit me with. Just opened up a new account with Halifax as well as a parachute account incase one of those 2 decides to boot me.

 

What are the chances of them settling the fee's after receiving an LBA letter?

 

Or is it pretty much always the next letter that lets them know you mean business and know what your doing that convinces them to just pay back what they've taken from you?

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I received both my statements for the last month from my bank today. I'm not sure if this is around about the time I'd usually receive them, and I don't think I normally get them on the same day...but they have come but there is no response to the LBA I sent them last week, although there is a 'tips on managing your account' letter that has come with the Abbey statement, that has a list of all the different types of charges they enforce.

 

 

They (both Abbey & Natwest) still have until the 22nd to respond though.

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Ok, Friday I think it was...

...I received letters from both my banks.

 

Natwest's consisted of something along the lines of how they're sorry I'm unhappy, and how they don't accept the statement that the office of fair trading brought up, however they where willing to refund the £76 they'd taken as a gesture of good will, which was a nice result! :)

 

Abbey though...they've basically said they're sorry I'm unhappy, but they won't offer a refund because the charges are in accordance with there charging structure, they sent a formal complaints form with the letter too.

 

My next step now is to send Abbey my LBA right?

This one - http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-letter-before-action-consumer.html

 

...but I'd need to obviously edit out the bits that don't apply to me (for instance the line that mentions them not responding to my initial letter...as they did).

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  • 4 weeks later...

Right...just now I've got around to sorting out my LBA letter, it was about a month ago I recieved my response from Abbey, and I really did mean to respond with my LBA sooner, but things have been busy recently and I just kept putting it off.

 

I've just finished editing the LBA template to my own personal info and I'm fine to still send my LBA though right?

 

If so I shall send it off as soon as I get a reply tommorow (Monday October 16th).

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*Sent!

 

Hopefully there response will be what I want to hear. Are Abbey likely to pay up with this letter, I've had a flick through the site and it seems the success rate of claiming back bank charges is phenomenal, but I don't know if Abbey have a different reputation or anything. It's Approx £339 I'm claiming off them so it's not like I'm that big of a dent to there finances.

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  • 2 weeks later...

Ok...

Today I got a letter through from Abbey saying they're sorry I'm unhappy and are looking into my charges. They still have until the 30th/31st as far as me giving them time to respond goes.

 

...anyone I checked my bank account today and they've put in £290 today (in various £20-35 increments) all as miscellaneous fee refund's. I'm just under £50 short of what I should've got, but maybe they're still yet to add them.

 

Anyway, I looked in my NatWest account today also and saw that I had been charged for an unpaid direct debit. I have been charged for one by Natwest over a month ago (like mentioned previously in this topic) and they wrote back saying they'd refund me this time as a gesture of goodwill, but in future they wouldn't. I should still claim that back though right?...I mean, what they said was lies...I have every right to claim and will win won't I?

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I got a letter from Abbey yesterday telling me basically that there charges are legit, and will remain, but as a gesture of goodwill they paid me £290...which is close to my full ammount and I would've happily accepted that and called it quits to be honest...but last night I tried to get my bad credit note lifted off my account and I basically got treated like crap over the phone (abbeys phone banking services are pretty much full of s***).

 

Now I'm thinking I may as well go the next step so that I can make sure that my bad credit indication gets lifted.

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Ok...

Today I got a letter through from Abbey saying they're sorry I'm unhappy and are looking into my charges. They still have until the 30th/31st as far as me giving them time to respond goes.

 

...anyone I checked my bank account today and they've put in £290 today (in various £20-35 increments) all as miscellaneous fee refund's. I'm just under £50 short of what I should've got, but maybe they're still yet to add them.

 

Anyway, I looked in my NatWest account today also and saw that I had been charged for an unpaid direct debit. I have been charged for one by Natwest over a month ago (like mentioned previously in this topic) and they wrote back saying they'd refund me this time as a gesture of goodwill, but in future they wouldn't. I should still claim that back though right?...I mean, what they said was lies...I have every right to claim and will win won't I?

 

3 new posts over the past week or so and no replies :confused:

 

Anyway...I got a letter of Natwest today basically saying they have responded to the Office of Fair Tradings statement of April 5th 2006 etc...but they are still within there rights to make charges because charges are only valid on credit cards, and not debit cards...

 

They said they'd pay me the £38 as a gesture of goodwill providing I sign the sheet (which also says that by signing they'll cancel any D/D's on my account).

I don't want to sign this now...because I use my natwest account to pay my phonebill via D/D.

 

What should I do?...LBA it?

 

Also regarding my Abbey claim, should I go the next step (after the LBA) do you think?

I could really do with the bad credit note lifted off my account and I could do with doing the easy way (which is to make them have to do it), or the long way (which is start paying my wages into that account for 3 months).

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3 new posts over the past week or so and no replies :confused:

 

Anyway...I got a letter of NatWest today basically saying they have responded to the Office of Fair Tradings statement of April 5th 2006 etc...but they are still within there rights to make charges because charges are only valid on credit cards, and not debit cards...

 

They said they'd pay me the £38 as a gesture of goodwill providing I sign the sheet (which also says that by signing they'll cancel any D/D's on my account).

I don't want to sign this now...because I use my NatWest account to pay my phonebill via D/D.

 

What should I do?...LBA it?

 

Also regarding my Abbey claim, should I go the next step (after the LBA) do you think?

I could really do with the bad credit note lifted off my account and I could do with doing the easy way (which is to make them have to do it), or the long way (which is start paying my wages into that account for 3 months).

 

Kermit, take this evening and go over your statements carefully so you have a revised total for both accounts which allows for the refunds already made. Then dont mess about any longer and once your LBA expires issue a claim against them. Owing to the amounts involved they will probably back down very quickly, but dont be surprused if Abbey try and hang out longer.

Alliance & leicester:Settled 8/9/06 http://www.consumeractiongroup.co.uk/forum/alliance-leicester-successes/19700-tamadus-l.html?highlight=tamadus

Capital One:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/capital-one/16644-tamadus-capital-one.html?highlight=tamadus

MBNA 2 accounts:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/other-institutions-successes/13831-tamadus-mbna-i.html?highlight=tamadus

Smile:Settled 15/11/06

Egg Card:S.A.R - (Subject Access Request) sent 2/10/06

GE Money:S.A.R - (Subject Access Request) sent3/8/06 LBA sent 26/9/06

Abbey:ERC prelim sent 14/9/06. LBA sent 2/10/06. Now it's getting interesting so keep watching

Barclaycard:In criminal default watch this space

Lloyds TSB:In criminal default watch this space

 

If my comments have been useful please click the scales and let me know.

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Thanks for the reply :)

I won't be able to look into tonight I don't think, but definitely tommorow or Saturday afternoon.

 

Just to clarify though, are you saying I should go over my statements and issue a claim for the excess ammount that I am still unpaid for after the goodwill payment?

 

I.e. the £339 - 290 = They owe me £49, then issue the claim?

 

Also, the Natwest letter...what would you (or anyone) advise me to do about that...they have me in a catch22 situation, I either take the money and have no D/D ability, or don't take the money and have D/D abilities. There being arrogant about it to say the least.

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with regard to Natwest I would definitely LBA it. If nothing else (and of course if anybody actually reads the letter) they will know your serious.

 

Yes I would issue on Abbey for the £49 outstanding, send them a letter saying thanks for the interim offer but you are reserving your right to claim the balance, allow them another 7 days then file a claim.

 

Never forget this is YOUR money not theirs.

Alliance & leicester:Settled 8/9/06 http://www.consumeractiongroup.co.uk/forum/alliance-leicester-successes/19700-tamadus-l.html?highlight=tamadus

Capital One:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/capital-one/16644-tamadus-capital-one.html?highlight=tamadus

MBNA 2 accounts:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/other-institutions-successes/13831-tamadus-mbna-i.html?highlight=tamadus

Smile:Settled 15/11/06

Egg Card:S.A.R - (Subject Access Request) sent 2/10/06

GE Money:S.A.R - (Subject Access Request) sent3/8/06 LBA sent 26/9/06

Abbey:ERC prelim sent 14/9/06. LBA sent 2/10/06. Now it's getting interesting so keep watching

Barclaycard:In criminal default watch this space

Lloyds TSB:In criminal default watch this space

 

If my comments have been useful please click the scales and let me know.

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