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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I owe approximately £3k to three different creditors. I live in a Housing Association home and have no assets. I have two young children, one at school, one at home (5 yrs and 2 yrs). I am a single mum and receive benefits. I am getting lots of debt collection letters and am wondering how I can try to sort my debts out. It is driving me mad with worry. My friend has told me that I may qualify for some sort of debt management plan or something, can anyone point me in the right direction? I have also heard of someone getting advice from the CAB and paying a one off fee to have all their debts written off in court (not bancruptcy) - is this possible?

 

Thanks in advance.

Edited by KATERAW
fogot that bit!
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Hi and welcome to CAG

First of all, I seriously discourage you from going to a fee paying agency

 

Dependant on the type of debt, when you first took out the debt, we may be able to help.

 

Could you give a little more info please then we can guide you from there

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • 1 month later...

Have you spoken to your Housing Association? Many have Money Advisers, Financial inclusion Offers etc, different names but all do the same job - Money Advice, help with debts, benefits and budgeting, and it is free. In absence of one of these contact Consumer Credit Counselling Service or National Debtline, both are free charities

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Welcome to the forum. Based upon the very brief information you've given I feel that you should look into a Debt Relief Order. You can read more about them here:

 

http://www.nationaldebtline.co.uk/england_wales/factsheet.php?page=37_debt_relief_orders

 

Prior to making any decisions please consider calling one of the debt charities like b*buddy suggests. They are FREE and very knowledgeable.

 

National Debtline are on 0808 808 4000.

 

Best wishes,

 

Seq.

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