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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court claim for bump


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HE should still involve his insurers. It is often a mistake no keep them in the dark on the premise that it wasn;t your fault and you don;t wish to have a grey mark at your next renewal, but since you cannot trust thirsd parties, this is often a foolish move. Even at this stage he can still advise his insurers that a matter he thought was being settled has flared up, and he needs their assistance. As the issue is not a critical one, I still believe attempting to deal with it himself may ultimately work against him. He paid for his insurance, he might as well have their protection.

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He MIGHT just get away with it. His insurers remain responsible, so providing he had a policy in force at the time of the incident there's every chance they'll take it on - he does NOT have to be a current customer of their for them to settle or look after him.

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His reasons for not responding could be legion, but as they were notified in the first instance so his initial duty to do so was discharged. (on a separate note isn't your advert and begging bowl for reputation a bit OTT? It doubles the size of each post to no real effect.

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Bless you. It just filled up so much screen real estate on my display it made weeking out the actual message to reply to quite difficult! Thge ols BB s/w had an opt out so I'll need to investigate what has hapened to this.

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There is mo automatic right to car hire. Additionally, a claimant is required to keep their costs reasonable, and at the very least this would not be for more than a few days at the most. If it is being bumped up to make the costs increase, that is fraudulent and needs to be rejected. Also, he should have been provided with estimates and a breakdown. If all he received was a POC this should also be challenged.

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Others might be better placed than me on this one, as there may be Englisg court defended that I'm unaware of. However as a guide, a simple rejection of the claim against you and in the way it has been dumped on you without disclosure of the costs will be enough to put them on the back foot.

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Won't this be too late? A defence needs to be also sent to the Pursuers, and if the court does this, there will not be enough time for them to receive and take whatever action to prepare they need. You'd really need to send it TODAY at the latest.

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One action does not impact on another failing. The fact your defence relies on showing that their pursuit has no merit (due to the delay and lack of corroboration of the work undertaken) the fact your defence pointing this out was not provided in good time works against you. As I see it, the three options of the pursuer would be: 1) complain od late service and seek judgement, stating you defence was out of time. 2) Tell the court they've only just received your defence and need a continuance to consider it. 3) having briefly seen your defence strategy/requirements, decide not to proceed and abandon the action.

 

You don't say who the pursuer is, whether the other driver in person, a solicitor or his insurer. This would also have a bearing on which of the 3 routes that could be taken.

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With a solicitor, they go for option one. It will be up to the judge to decide whether this is reasonable or not. The fact remains, if I was a pursuer, I would be pushing to emphasis the defendant had ample opportunity to comply within the timeframe and did not. (So it can go either way). Their need to disclose the costs could be argued, but this has nothing to do with not responding in good time. By getting it in withing the timeframe, this provides the nature of the rejection of the claim, so provides the defence position that would be unassailable. The pursuers can argue you had your chance and blew it, and if accepted - could result in judgement. It doesn't pay to be lax with timeframes.

 

Of the 2 cases I had with a similar delayed action by the defender, I won one, and had to put up with a fresh date for the other.

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