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    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
    • I have checked. No recording was triggered by the camera - I don't have loop recording, only proximity and vibration sensor triggered recording - abs and since he took photos from afar and did not physically touch my car - no recording was done. 
    • He also useing he girlfriend to phone and mesage people as well
    • No TIC sheet with journeys history as I can see within the letter pack. Should there be one? Maybe they didn't look into it thoroughly?  No other pleading letter, only the one from above.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Manifesto on benefits


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Here's a hypothetical situation for you to ponder regarding the mandatory community work:

 

Recidivist petty criminal Steve has been or JSA for decades, he re-offends and gets found guilty of a theft for which he is sentenced to do 80 hours of community service.

Paul who was the victim of Steve's theft fails the ESA - WCA having been on I.B. for 10 years, he is then forced under JSA conditions to participate in a Community Work Programme. :-x

 

I'm looking forward to getting my orange jump-suit with the words "Dole ****" emblazoned across the back, it's just as well that the law doesn't allow the Community Work Supervisors to have electric cattle prods!

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I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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I sort of like the idea of doing some form of community work in exchange for benefits - I say that under the safety net of being unable to work... But I would like the idea even more if you could - when able - do more hours and get more benefit!

However, I do see Loan Rangers point. It would be even worse if the offender ended up working alongside the victim :(

Best wishes

Rae

Work for Your Benefit will make people on JSA work for 30 hours a week (where possible placements will be of benefit to the community) in return for their benefits. They also have to undertake up to 10 hours a week of supported work search activity. This leaves no scope for doing more hours for more benefits. Furthermore, this equates to 40 hours effort for less than 1/3 of the legal minimum wage (JSA @ £65.45 - single adult and £51.85 if under 25). IMHO if a job is worth doing it deserves a living wage, not grinding poverty.

http://www.dwp.gov.uk/docs/wyb-annex3.pdf

Specialist Providers Work for Your Benefit Programme:

> Minimum level of conditionality prescribed in contract, including 30 hours work-experience per week and up to 10 hours employment support flexible for the first 4 weeks Access to the sanctions regime via JCP

The DWP’s own research shows that ‘workfare’ doesn’t work

  • Their research into the effectiveness of workfare programmes in the US, Canada and Australia found that overall the Work for Your Benefit approach is not effective.
  • Work for Your Benefit is least effective for individuals with multiple barriers to entering the labour market
  • Welfare recipients with multiple barriers often find it difficult to meet obligations to take part in unpaid work. This can lead to sanctions and, in the most extreme cases, the complete withdrawal of benefits that leaves some individuals with no work and no income.
  • Additional transport time on top of full time activity will be very problematic for many people, particularly those who are single parents. Experience in the US, recounted by Alison Benjamin in The Guardian, illustrates how dangerous this can be, as the impact on children can be damaging, particularly when there is no rise in income associated with the parent’s absence.

I'm pretty much in agreement with Dragon's earlier post, sadly alas the UK government didn't sign the relevant protocol in the European Convention on Human Rights (Protocol 12 - Discrimination)

Under european LAW does this not breach human rights ? making people starve because they are ill ?
Edited by loan_ranger
added comments

I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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but you could also say that housing benifit , council tax benifit, tax credits etc are all included in the benifits package so people on this community work scheme will be earning above the minimum wage.
You can claim all of the benefits/credits you mention above whether you are in or out of work and whether you are on other benefits or not. I see the point which you are trying to make but you ought to check your facts first before you single-out JSA claimants. Furthermore, most single-room tenants will find that their combined JSA + HB/LHA is significantly below the minimum wage.

this scheme if it comes into effect could also give long term unemployed the confidence to get back into work. i know a couple of long term unemployed people who would love to get back into work but are scared as they havent done it for so long.
You generalise and presume, first ask them if they'd "love to get back into work" in return for bare subsistence doing a "Mickey Mouse" made-up job that has no prospect of leading to real and sustainable employment rather than returning to the dole and another useless FND course. People want REAL jobs, the WFYB programme doesn't create any real jobs.

You've also swallowed the government's "work is good for you" mantra - hook, line and sinker, what about the people with severe and enduring disabilities (for whom working would worsen their condition) who fail the "draconian" and unfair WCA and consequently have to claim JSA.

also wouldnt this kind of scheme generate new jobs aswell as there would have to be supervisers etc in the council
How do you know that the supervisors won't be other JSA claimants who have also been coerced into participating by the threat of sanctions or losing their benefits entirely, I see shades of Auschwitz here - where it was the other prisoners who worked the gas chambers in exchange for surviving another day themselves.

 

Paul.

I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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