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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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**urgent Help Please To Build A Defence**


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If you have already submitted CPR requests for information and received nothing back - and can prove you have sent them with Recorded Delivery receipts (or Special Delivery) and proof of delivery then you cannot produce a defence as the claimant has not provided evidence of his claim that he is relying on in court. A short 'embarassed' defence? - Pointing this out with evidence of the SAr's request made.

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I have submitted the CPR requests and I have kept proof of delivery...I will give them the 7 days to respond..in the meantime I will also send an SAR to them..I will also have a look on embarassed defence on here and see what that means, a week has passed already and the slightest thing makes me panic!!

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I have submitted the CPR requests and I have kept proof of delivery...I will give them the 7 days to respond..in the meantime I will also send an SAR to them..I will also have a look on embarassed defence on here and see what that means, a week has passed already and the slightest thing makes me panic!!

 

did you do a cpr request that includes specifically their 'records' re the alleged settlement 'discussion'?

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the cpr I sent them is on post no 7, it asks for a information on the original agreement, default notice things like that.....it does not ask for those things you suggested...so would you send an SAR now?

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Did they give any indication as to who they are alleging you had the conversation with regarding a settlement offer? It's possible it was a debt collection agency rather than the original creditor, in which case it would probably be wise to send a SAR to both. Maybe have a check back through any paper work you have to see who was chasing you around that time.

 

I reckon its always well worth sending the SAR in addition to other requests - you never know what information will show in it which could be very useful further down the line.

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there seem to be lots of people involved in this one they must just be passing it around..first it was credit resource solutions, then a company called DCL now its Aplins solicitors who have brought the CC summons, I wrote back to Aplins with a Statute Barred letter after the last letter threatening court, this must have crossed with the CC papers..so I got a letter back from DCL saying I discussed it with them in 2005...there seems to be 2 account numbers they are referring to in the letters one says one then further down the line its another!!!

 

Where I am at so far is ive sent the CPR request last week, I will send the SAR today then wait to hear?

 

Or should I be submiiting my defence as Statute Barred or should I wait ??

 

Thanks guys.

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You haven't posted the Particulars Of Claim, but assuming it is the standard vague POC that most debt collectors use then you should be submitting a standard defence with the addition of the statute barred statement. You should be able to find the standard defence (claim is vague, documents referred to not supplied, no case to answer etc) pretty easily if you check the forums.

 

I'm no expert, but I think simply using the statute barred argument in your defence is a bit dangerous as if they show it isn't then that's your whole defence gone. Hence using the standard defence as well.

 

Send the SAR but it needs to go to the original creditor, not the solicitors and not any of the debt collection agencies. But its possible the contact won't show up if it was made by someone other than the original creditor - not much you can do about that though.

 

There is no reason to submit your defence immediately and it is often better to leave it as late as possible (without missing the deadline). By delaying you might receive some useful information in the mean time, plus it helps to drag it all out a little bit longer.

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Thansk Blueboy...I sent the CPR and the SAR to the Solicitor that rasied the summons..it says on the summons that all correspondence or payments should be directed via them...Il see what happens...In the meantime I will look for standard defence post on here and start there. POC are pretty standard you are right with no paperwork to back it up...I can post them up if you like??

 

is it 33 calender days to get the defence together?

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The claimants claim against the defendant is for the amount due and unpaid as at today's date under a regulated loan agreement.

 

And the claimant claims. 1. 1229.14. agreement number ***** 18.08.2000.

 

Thats the POC

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well, you discussed this with them in 2005 huh, well i never, and i thought that the High Court said the acknowledgement must be in writing to over turn limitation

 

 

well, all those years in law school must have been wasted

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Ah right..so are you saying that their claim to a telephone conversation with them is not evidence it would need to have been in writing?? I know I never spoke to them, and the letter goes on to say..please call us if you need to discuss this further!!

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you've got some time to formulate a defence.

if, as you say, there has been no admissions/acknowledgements within the limitation period then yes the SB is relevant.

you may want to consider including other issues in your defence eg no cca, non compliant dn, if relevant, just in case.

and also a further cpr request in the meantime.

you've got a bit of time re defence, further input should be forthcoming.

Edited by Ford
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Latest update:

 

Got a letter from DCL today the debt collector for this debt stating that they have received my CPR dated the 28th April advising that they are waiting for a copy of the original agreement and statement of account from their client and will forward these when they become available.

 

Does this all sound above board? Its funny that they could never supply this info when I sent them a CCA over 2 years ago they just ignored my letter and took the 1.00 off the debt!!

 

Should I do anything further?

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so they have acnknowledged I sent them a letter do they still have to comply within 7 days? they have said they are waiting for the details to be sent to them, also the date on the summons is the 21st April so am I right in thinking that a defence has to be submitted no later than sunday 23rd May? (33 days) thanks

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If DCL are the Claimant on the summons you received I would hold them to the seven days. They should not have issued the summons if they do not have the documentation to prove their case.

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They are not the claimant, Hillesden Securities are..and Aplins are the solicitiors that are acting for Hillesdon...I sent the CPR and SAR to Aplins who have obviously passed it to DCL...why have they not passed it to Hillesden? I sent the lette and it was signed for on the 30th April. I am starting to get a bit worried now I have to get a defence in in 2 weeks, does anyone have any good links where i can find a standard defence and statute barred defence please...I have read so many..I have information overload I think!! Thanks guys

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The CPR requests should go to the solicitors acting on behalf of the Claimant. These have seven days to respond to a CPR 31.14 request.

 

Subject Access Requests go to the original creditor - they have up to 40 days to cough up what they have..

 

So if Aplin's have issued the summons on behalf of the Claimant they shoulf have the documents to hand which they say will prove their case - so seven days it is. They cannot procrastinate and prevaricate.

 

I would send another Subject Access request immediately to the original creditor - if you have not alreasy done so.

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Will do thanks Wycombe, so they signed for them on the 30th its the 7th tomorrow...what if I dont get these stated documents by tomorrow what would be my next step? I am practiceing writing a defence in the meatime which includes a part of it being Statute Barred which I will post up soon.

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joski, in your other related thread, you say that they used the 1£ cca fee against your alleged balance. just beware that they might try and use this as an acknowledgement! (but, as you knew, the £1 was for the cca request and not for any other purpose.)

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