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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Underpaid wages, disability and discrimination


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Long story - but try and keep it brief.

 

Worked full time for same company - over 11 years.

 

Had back problem for 15 years and require physio and medication regularly. Been allowed to attend appointments and made my hours up - until last Sept -when employer informed me not to make up my hours any more. He assured me that my job was safe and an increase in my salary would be from 01.01.10.

 

He held a meeting with me on 01.10.09:- the following came to light,

 

1)I reduce from 36.5 hours to 15 hours per week - or take redundancy.

2)They proposed to take a junior - as a cost saving for 15+hours per week.

3)MD-had been making very sarcastic comments since last July - when I was diagnosed with severe endometriosis. He had been sarcastic - about me going into hospital -making comments that I may not return (at the time the local hospital was having bad reports), he was sarcastic when I returned to work - after op - saying that I had managed a full day, sarcastic that I should ask my mum to help me financially and work 15hours per week.

 

I live on my own, have mortgage and cannot afford to reduce to 15 hours.

 

Have been off work since with stress - and having counselling, really affected my health.

 

I have made several requests for a grievance meeting to discuss - MD will not hold meeting with notes being taken - I am reluctant to attend a meeting - with no minutes etc.

 

Work owe me 37.5 hours of overtime from last year - details have all been provided - refuse to pay until I return and will then discuss with me, no guarantee of payment.

 

They have overstated my sick days for the past 12 months - by 3 days. I have provided my dates - no response from work.

 

They were relucatant to let me have the grievance procedure - two requests, HR told me that I am made of strong stuff and will sort out - she will not get involved - says she is too close.

 

There has been correspondence between last Oct and Dec, I was requested to take my keys in - I did this only to find my desk had been broken /forced open. MD stated that I should not have gone into work to take keys and denies messages I was left.

 

Many factors have arisen:-

 

Can they finish me whilst off with work related stress?

Can they stop me attending physio etc for my long term back condition.

Can they refuse to pay overtime - all verbal agreement.

I have 16 days holiday from last year - surely I can take these this time?

I have made reference in my correspondence last year that I would seek advice from solicitor - they made comments about this.

Do I have a right to attend medical appointments for long term back condition - or gynaecoloogical problems.

I let md know I would not accept 15 hours work - he suggested that this would give me two days to make medical appointments - he has not made any further comment - other than he is reviewing my function.

He makes refernce that my office is "unmanned" whilst I am on holiday - this has always been the case and applies to others -what can I say?

 

Any advice on any aspects of the above.

 

Money owed to me -what can I do.

 

Grievance procedure is to MD - my grievance is with him - therefore I wish to speak to another director - he is not allowing this and says I am "usurplines of magagerial authority".

 

Please, any advice suggestions. I realise that there are numerous factors:-

 

change in contract hours,

sarcasm/harassment/

money owed to me

miscalculated sick days

overdeduction of pension - rectified one month later

no contact from employeer since dec -

how can the issue be resolved without any meeting etc - which I am willing to attend

off so far for four months - with work related stress and taking counselling.

I realise that it is not a redundancy situation - clearly he has stated I reduce my hours and employ a junior as a cost saving

yet I was given the choice of redundancy or part-time.

The list is endless - any other factors in trying to resolve.

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Does your company have a Grievance procedure?

If so, check (or ask for) any documents relating to this.

 

The Grievance procedure may state that your first meeting should be with your manager. So, it may be best to accept the Grievance meeting with your manager in the first instance.

Remember that your grievance is against the company not one individual representing it

 

I see that one of your concerns is that the manager won't allow notes/minutes for the meeting. You can get around this by preparing and taking a written statement of everything that you want to say and handing that in at the end of the meeting (keep a copy for yourself). This way, if you don't get a satisfactory outcome from the Grievance meeting, you will be able to use the statement when you appeal to the next level of management.

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Thanks for advice.

 

We do have a grievance procedure - after two requests this was given to me. States grieevance to be sent to MD -however, grievance is with MD-and therefore understand that it will be another director from the board - however, MD have refused severl times for me to have a meeting with another director - states that there is no need.

 

Good point about notes etc, will ensure I do this when a meeting has been arranged.

 

I understand that I only have three months to get the money they owe me - via a tribunal. This means that I have till mid march - in which to have a meeting etc-anyone aware of timescales etc - is this correct.

 

There is no higher level of management - I am managerial level, then MD- then bard of directors -thereby assuming the board will have to be involved to resolve. Any advice.

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Sounds like that MD wants to be 'judge, jury and executioner'...

 

The grievance raised is related to that MD, therefore I would request that someone else, at his level, chairs the hearing and if he refuses again, then appeal to the board of directors...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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Thanks for advice.

 

There is no-one else at a similiar level as MD - and therefore I currently see the only way to resolve is by going to the board of directors.

 

It is a small company and we have shareholders -board of directors who meet each month to go through the accounts, matters arising etc.

 

My main concern at present is the fact that whilct I am off with work related stress - if they finish me - I am currently struggling to meet my financial commitments - but in no state to retuen to work - as having counselling at presesent.

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Then appeal to the board of directors, detailing your case and requesting that someone else chairs the grievance meeting. Maybe suggest that a mediator helps resolving the dispute. The Centre for Effective Dispute Resolution (CEDR) can be of help...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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  • 2 weeks later...

Update.

Sent formal grievance to board of director - to ask for a meeting.

 

Reply received - to say I must have a meeting with my MD-with whom the grievance is with. Toe director from the board -also states that the works director has alreay informed me that he is willing to assist me -this is not the case as the works director has tole me twice-once on the phine and once whilst at work that he is not getting involved as MD- has created th problem himself and is having nothing to do with it.

 

The grievance letter I have sent lists amounts due to me in respect of overtime, incorrect salary paid to me, and outstanding holidays. I realsie that I have a tight time scale to lodge at tribunal of three months - and yet I am getting nowhere. Appear to be going round in circles.

 

Can they insist I have meeting with MD-the grievance is inextricably linked to him? Other director has told me he is not getting involved -and now states that he has told me he will assist -this not being true.

 

I am having counselling for stress at present-serious affecting my health, s

don't feel up to attending a meeting with two directors -MD and works director -can the make me do this.

I believe that I should be entitled to take someone into the meeting-is this true.

 

They owe me a considerable amount - and whilst I want the issue resolved also have the factor that I only have a couple of weeks to file at tribunal. HELP please.

 

What advice, suggestions do you have? Any help is greatly appreciated.

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