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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Small claim v Summary Cause?


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I know some people have been considering using Summary Cause. has anybody had any success yet.

Also, those of you in Scotland that have got their 8% interest back as well, what wording did you use on your claim? What is the legislation that supports it? (County Courts Act not applicable in Scotland)

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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The spreadsheets for addition of interest in Scotland are in the template library. I used Scotia's example and filed for my refund plus interest at 8% plus costs.

I got the whole lot back although there was some snide comment in their letter about the interest being MY estimate and they didn't have the time or money to check it. I also not sure of best route now re summary clause or England or continue with small claims. In light of their recent letter their case for future digging in of heels is weakened so am going to ask for it again politely and then sue if they dont respond.

 

C

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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The spreadsheets for addition of interest in Scotland are in the template library. I used Scotia's example and filed for my refund plus interest at 8% plus costs.

I got the whole lot back although there was some snide comment in their letter about the interest being MY estimate and they didn't have the time or money to check it. I also not sure of best route now re summary clause or England or continue with small claims. In light of their recent letter their case for future digging in of heels is weakened so am going to ask for it again politely and then sue if they dont respond.

 

C

 

would you be able to post or PM me what you put in box 4? did you put anything in your particulars of claim referring to the 8%.

 

As I want to get on with this I think finances dictate it will have to be small claims.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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Fruity

 

"The persuer claims from the defender the sum of £749.99 with interest on that sum at the rate of 8% anually from the date of service for each charge together with the expenses for bringing this action."

 

You then have to attach the spreadsheet (get from the template library) with the amounts, dates and the interest is worked out for you and that is your whole claim. Example would be - Refund of £750 plus interest of £22 plus cost of £39 court fee, total due £811.00

 

You can only charge this interest and court fee if you actually do take it to the small claims court, you cant include it in your LBA's etc.

 

Hope this helps

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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Have just been looking back through my early posts to find this advice from Robertxc who has a great deal of Sheriff court experience...

 

"Things definetly get more complicated in Summary Cause, and you won't be protected from paying costs if you lose, and those could be well into four, if not five, figures.

In my experience, the Sheriff will give you a lot of help in Small Claims, because it's intended for people who are representing themselves. Summary Cause is intended for lawyers, so you will find the Sheriff much less tolerant if you get the procedures wrong. The risk of having your cased kicked out is much higher in summary Cause. Also, bear in mind that one of the main reason that the banks don't defend these actions is because there is no way for them to recover their costs if they win (in Small Claims). If you do it in Summary Cause, then that disincentive no longer exists..."

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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I was just doing the same, fruity, so i think back to small claims. sometimes you get more confused the more threads you read. I was quite definate in my mind to go back to BOS and say give me the lot now, but on reading various other threads you start to feel they wont anyway and it alerts them to the big picture before we go down the court route, so now i am in two minds as to what to do next for the best. And of course the banks read these too and see some dithering and unsure people.

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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I see there is now a seperate Scottish spreadsheet. I shall use that one this time around, last time there was just the one from Vampiress (and very good it was too).

The judicial interest rate is a new feature.

Claimitall did is this the spreadsheet you used?

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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I just used the English one at the time there wasn't the separate scottish one.

 

Lots of threads say go for it as most banks dont know the diff between the scots law and eng law

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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fruitycar,

 

I used Vamiress Scotland - Simple - Excel

In my first claim in box 4 I put

The pursuer claims from the defender(s) the sum of £744.46 with interest on that sum at the rate of 8 % annually from the date of service, together with the expenses of bringing the claim.
.

In my schedule of charges from the spreadsheet I had -

 

Total charges £570.00 Interest to be added at court £179.63

In my statement of claim I put

The claimant claims from the defendant a sum equivalent to the amount unlawfully debited to the claimants account from 06/02/06 to 04/02/03 .The sums are detailed in the schedule attached to these particulars of claim.

Nationwide then sent a cheque for £723.12 in their covering letter they stated that

I'm now able to confirm that we've refunded £570.00 in charges and a further £153.12 to your account to cover your lost interest

I replied

1. In the schedule of charges attached to the summons the charges totalled £570.00 (which we appear to agree on) and I calculate the interest to be £176.62 using the judicial rate of interest 8% from the date the charges where incurred. This is a difference of £23.50

2. In my claim in addition to the Total sum of £744.46 claimed I also claimed for the expenses of bringing the claim, you have offered nothing towards these expenses. The expenses I have incurred are detailed as follows:

They coughed up

Although we do not consider that you are entitled to further sums claimed, it is uneconomic for us to contest your claim through the court. With this in mind, please find enclosed a cheque for £87.80 to cover your expenses
.

 

End of first claim

I still don't know if we can claim the 8 % - but Nationwide obviously think we can:)

 

Charlie

 

Nationwide Total settlement for first claim £810.92 (Charges £570.00) total charges £2579.00 (Another 4 claims to make)

 

Tesco personal Finance -NO penalty charges see post end thread

Egg DPA complaint sent to ICO see thread

Egg also trying to get defaults removed

Abbey National/MBNA credit Card - Eventually settled in FULL:)

 

Citibank Preliminary sent 19/08/06

MBNA DPA sent 30/07/06

Mrs CharlieHo v Providian DPA sent 30/07/06

 

MORE TO FOLLOW

 

Advice & opinions of CharlieHo are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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spot on Charlie, what do we have to lose and if they think they have to then lets do it.

 

incidentally, have you asked Nationwide for the full amount now they have settled one claim (could be their stance is a bit weaker) or are you just going to put in the claims one after the other. I am in 2 minds with my own.

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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At the moment just putting claims in one after another -Nationwide had (indeed still has the opportunity to offer all my charges back) -although with them having offered "loss of interest" in my first claim I would expect them to now offer that in any settlement.

 

Charlie

Nationwide Total settlement for first claim £810.92 (Charges £570.00) total charges £2579.00 (Another 4 claims to make)

 

Tesco personal Finance -NO penalty charges see post end thread

Egg DPA complaint sent to ICO see thread

Egg also trying to get defaults removed

Abbey National/MBNA credit Card - Eventually settled in FULL:)

 

Citibank Preliminary sent 19/08/06

MBNA DPA sent 30/07/06

Mrs CharlieHo v Providian DPA sent 30/07/06

 

MORE TO FOLLOW

 

Advice & opinions of CharlieHo are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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You are probably right Charlie - think we have the control. They know what to do to avoid going to court. They know what we all want and where we are.

 

C

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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