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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wanna get out of tenancy, can I?


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Hi

 

Any advice appreciated.

 

Estate Agents

 

Gave me wrong info and not enough. Reason I took the flat was because of garden square for myself and two dogs. Was assured by agents this would not be a problem. It was and there is a waiting list of six dogs before mine. Fitted television in property but found out after moving in no ariel so have had to install Virgin and not able to have box downstairs in bedroom because cables will run throughout property. Not informed induction cooker so had to buy all new pans. Inventory never arrived until six weeks later and rent not deposited into secure scheme by them.

 

Too many emails to them to show here.

 

 

Landlord

 

Continuous repairs needed in last three months. No hot water or heating for eight days. Now fixed but engineer advised new valve needs to be fitted. Window broke, (large sash one of two in lounge) and not repaired just nailed up on landlords instructions. Landlord not willing to address these issues. Various other problems throughout time here and contrctors showing up with no prior appointment sometimes 10pm.

 

Compensation of £200 offered but not seen yet. Rent £780 per week.

 

Again too many emails but this is the latest to landlord and I now wanna get out of tenancy, can I and if so will this be easy?

 

 

 

 

Hi xxxx

 

Thank you for your email.

 

As you are aware there are still a number of issues outstanding re Square and although xxxx and I have tried our best to resolve these since moving in we have not been able to. We have repeatedly phoned and emailed to request that repairs be completed within a reasonable time scale and that an appointment prior to your contractors arriving can be arranged that would be both convenient for them and ourselves. On numerous occasions we have asked for a statement to be sent in relation to all money transactions as we believe you are holding more than four weeks rent in advance, have adjusted the account with your offer of compensation and have not paid our deposit into a secure scheme.

 

Unfortunately none of the above matters have been addressed and therefore I have had no alternative but to contact other people in order to help me with these problems.

 

In your email you suggested that I have had a number of council officers visit the property all of which have given a glowing report about the flat and its condition. I am a bit confused to this as I have only had one environmental health officer visit who was certainly very concerned about some the conditions of the property and felt it necessary to contact you the same day. You also state that you feel it was inappropriate of me to contact him over the noise coming from the smoke alarm. Please bare in mind that given the length of time it has taken you and your staff to fix the minor problems let alone the major ones I was not prepared to put up with very high pitched bleeping that was not just having an effect on me but also on my dogs. They were terrified and resorted to staying in the bedroom for two days.

 

If you believe that you and your staff have always been courteous and acted promptly to our many requests I am sorry but beg to differ. Had this been the case we would have been able to sort everything out amicably and would not be in the position we are in now. This whole experience has been very draining, inconvenient and expensive.

 

You have mentioned twice in your email that under no circumstances will you terminate my twelve month contract without a break clause and will defend your right to this most rigorously. Of course you are entitled to do this but I do hope you will understand that I also have rights and the main one being able to live in peace and comfort which I have not been able to do since taking up the tenancy. I did love this flat when I found it and would have been happy to stay here long term but because of bad management from the start I am totally disillusioned and not at all satisfied.

 

I will be seeking further advice in order to find out landlords/tenants rights/responsibilities in relation to my tenancy agreement.

 

Sincerely

 

xxxx

 

 

 

 

 

Hi xxxx

 

 

 

Under no circumstances will we terminate your contract early, you have a 12

month contract with no break clause.

 

This runs until 27/08/2010. You have had a succession of council officers

visit your property all of which give a glowing report about the flat and

the condition of the flat.

 

Every time you have had a problem with the flat we have resolved the

problems whether it was in your opinion a major issue or a minor issue and

we do feel that you informing the council about a bleeping in your smoke

alarm is inappropriate. I believe myself and all my staff have been

courteous and acted promptly to your many requests. Baring all this in mind

I will under no circumstances terminate your 12 month contract early and

will defend my right to this most rigorously.

 

xxxx

Edited by Wannaknowmore
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Have a look at this sticky thread.

 

http://www.consumeractiongroup.co.uk/forum/residential-commercial-lettings/74057-disrepairs-privately-rented-accommodation.html

 

Probably, I would say you need written evidence from environmental health of problems at a minimum. Unilaterally breaking a tenancy is very difficult I believe.

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Thanks for replying Steve M.

 

Bit confused as to wrong thread, any chance of posting the right thread pls?

 

I have read some sticky threads and it does appear it would be almost imposible to have this tenancy contract terminated and resigning myself to staying another nine months which does go by quickly.

 

What about the deposit not going into a secure scheme, have you any other threads to this too pls?

 

Obviously it would be nice to get three times the amount but still not clear if it was agents fault who I gave the money too or the landlord.

 

I know there must be answers on here but heck there is so much reading to go through, you may know a quicker route!

 

Thanks again

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All Assured Shorthold Tenancies should have there deposits secured in a TDS. There is an upper limit for a rent value that can constitute an AST but I haven't heard of a maximum limit for a secured deposit amount. The rent limit per year is £25,000

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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