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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Manager bullying hubby..


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Right, my husband works at a well known supermarket beginning with M. His boss is an arse, and is always picking on him. My hubby is compiling a dossier of incidents where the manager has made him feel victimised and bullied.

 

Today I was in the store, shopping. As I am disabled, I asked my husband to lift a sack of cat litter into the trolley for me. He actually happened to be in the isle that the cat litter is in anyway, so it wasn't even as if he was going out of his way to help me. He asked me how our son has been this afternoon, and asked how I was feeling, and then the manager came and shouted at him on the shop floor in front of lots of customers. This is not the first time he's done this. He shouted at my husband for 'skiving and chatting to the wife whilst he's supposed to be working'

 

Last month my hubby had to take 2 weeks off due to severe depression, and when he handed his sick note in, he had to give it to the manager on the shop floor as the manager wouldn't go off the shop floor as he was 'too busy'. He was really mean to hubby and told him it wouldn't do his absense percentage any good if he took the time off, made him feel really small and then just tutted and walked off.

 

My husband is fuming and wants to put in a grievance against the manager, who is in his early 20's and has no people skills, he's just a power mad idiot.

 

The problem is, he's the area manager's 'golden boy' and can do no wrong. People have put in grievences before against him, and nothing ever comes of it. He always gets away with it. He's a bully and he's really making hubby's life miserable. I've literally had my hubby come home in tears because of this man. Help!!

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Could someone please tell me what they think of this. Obviously names have been changed, but in the real letter, full names have been used.

 

September 18th 2009

 

 

FORMAL REQUEST FOR GRIEVANCE AGAINST mr nasty manager

 

On the grounds of:- Bullying,

Aggressive/threatening behavior,

Failure to adhere to company policy

Failure to recognise carers responsibilities

 

At approcimately 16.12 on Friday 18th September, my wife was in store shopping. She asked me for my discount card, and with help locating an item. I was merchandising aisle 2 at the time and took my wife to aisle 6 to help her find the teething gel as she didn't know where to look for it (aisle 6 or pharmacy). I helped her reach it from the shelf.

Aisle 2 was left unattended by me for approximately 45-60 seconds maximum.

 

manager accosted me in aisle 6 and led me at pace back to aisle 2. John Bloggs in attendance.

manager proceeded to aggressively bawl at me for, in his words, "chatting to your missus" on the shop floor, this was shouted at me, in front of John Bloggs and 9-10 customers. This in itself I found degrading.

 

Manager also used such threats as "watch your back" and "be very careful, I'm watching you". When I asked if I should clear away my whole cart for every customer enquiry, Manager seemed to get even more aggressive and told me "don't get cocky with me". I felt it to be a fair question, and it remains unanswered.

 

After this, he stormed off leaving myself and John down the aisle feeling somewhat bewildered and angry.

 

Not only is this bullying of the worst kind, I feel the psycological threats to have been intended to cause personal distress to myself. As Manager is well aware I have low self esteem, and severe anxieties due to my mental ill health.

 

Not only that, but I feel blatant threats are unacceptable.

 

I would also like Manager to be reminded that BY LAW I am Kate's primary carer and have to help her with the majority of her day to day life. However, even if this was not the case, she is still a customer in this store, so it is my job to help her to the best of my abilities just as with any other customer.

 

This is NOT the first instance of this kind of behavior towards me from manager.

 

I would like this sorted out, as I will not tollerate this negative attitude and ill treatment in my place of work.

 

Bob XXXX

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i witnessed one of the managers from the m supermarket tell the young lads (who had used their iniatives!!) to take all the sauasage rolls, pies and pasties out of the reduced price bags they had just put them in as it was THREE minutes to seven. then re-bag them after seven.

errrm!!!

 

Sounds about right.... :roll:

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Hi,

 

Can I ask has your husband discussed this with his manager?

 

Clearly, I can see that this is getting to your husband, but if he has not spoken to the manager then it is unrealistic to expect anything to change, if the manager does not see anything wrong in his actions (which he clearly doesn't if he keeps acting in the same way).

 

Generally, these types of matters are best to try to resolve informally in the first instance. I would suggest he talk it over with the manager informally or with the HR manager before submitted a formal grievance. I would suggest to do this if you get no joy from the informal approach. That was it shows your husband is trying to be reasonable and also gives you more levels of recourse to work with in the first instance.

 

Yes, hubby has tried a number of times to take the manager aside and talk to him, but the manager just walks off and says he's busy. Also, other people have raised greivance with this manager for his terrible attitude and bullying. The deputy manager has spoken to him about it informally too.

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Or you can do what I did some years ago when I found I was working for a complete a*se - got my wages on Friday night, waited while he was off the premises, then flattened him!

Cops called at my home next day - sorry officer? Wasnt me.

 

Not helpfull.

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  • 1 month later...

Well, just to update you, just incase you haven't been following my other thread http://www.consumeractiongroup.co.uk/forum/employment-problems/221580-hubby-suspended-theft.html

The company didn't think that what the manager was doing to my hubby constituted as bullying. Which is ridiculous. Hubby has been invited to a mediated meeting to speak to the manager and work through their differences..

They only gave him 36 hours notice so he won't be attending, he's going to re-schedule it. Though I don't think he'll be returning to that place now anyway..

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  • 2 years later...
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