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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help needed


carteroo
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Hi Carteroo :)

What Debt4get means is that you need to scan the loan agreement they sent and post it up (best way to do this is via either tinypic.com or photobucket) after blanking off your personal details/account number, so we can check it for enforceability.

The current account doesn't come under the CCA in the same way as loans/credit cards do. However if you are likely to have any unfair penalty charges ie overlimit fees, unpaid cheque/DD fees etc then yes you do need to send a SAR. The link is below.

Hope this helps,

Elsa x

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If it was missold you can claim it back. Search the threads or Google Missold PPI for more info.

Interesting about the date...do you have any bank statements predating the agrrement they sent, showing payments to it?

The full SAR to Lloyds will show it up.

Thanks for the tickle btw :D

Elsa xx

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You'd need to do the full SAR as opposed to the one mainly aimed at fees..the template is in my signature on post 3 :)

From that they're supposed to send ALL the data they hold on you.Specify all data and emphasise anything you particularly require.

I'm not sure about adding to the claim once you've started it..maybe depends how far you've got..you might need to query that specifically on the Bank Charges forum

Elsa x

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Hi Carteroo,

Don't blame you for being confused, it's quite a complex subject!

It does come under the CCA to some extent but not in the same way as loans and Credit Cards in that it's exempt from some sections of the Act, and as a result there i,s no written/signed consumer credit agreement to request under Section 78 of the act.

However there should arguably be SOME documentation, ie the terms and conditions when you opened the current account, stating interest rates on OD's etc. and some Caggers are investigating whether the bank can legally demand repayment if they can't provide this documentation.

There's an informative thread here debating the issue.

In terms of repayment of an overdraft, as National Debtline says, it should be treated the same as any other debt, once the relationship with the bank has broken down and they start calling the OD in. Then you need to arrange a repayment plan. Obviously its important to check for any penalty charges on the account which would reduce the overdraft if refunded, hence the SAR. No harm in specifying in the SAR that you also require the original documentation relating to your current account overdraft facility!

 

Hope this clarifies it a bit :)

Elsa x

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