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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Clarification of 6 year ruling


jayne67
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Hi

 

I have just read the thread by Bankfodder, regarding claiming charges that are more than 6 years old.

 

Do I just send the SAR, taking out the 6 year bit, or do I request them to send all data for xx number of years?

 

(Actually the account has been closed for about 6 years, would this make a difference?)

 

We were really scr***d by barclays, and I would love to get my money back after all this time.

Is this possible??

Abbey - Prelim sent 17th May £2560.00 + £191.44

LBA sent 1st June

Claim Filed 27th June 3349.90 Inc Interest + Costs

Court Papers Served 3rd July

Claim Acknowledged 10th July

50% Offered 27th July

Settled Out Of Court 1st August £3080.45

Capital One - S.A.R - (Subject Access Request) request 31st July

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I think if you had got your statements going back further than 6 years you could try, but I think all you are going to get from Barclays is them saving that they don't hold details that far back.

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Thanks Tigs,

Unfortunately I don't have the statements, like I said it was a long time ago. Oh well worth a try.

Jayne

Abbey - Prelim sent 17th May £2560.00 + £191.44

LBA sent 1st June

Claim Filed 27th June 3349.90 Inc Interest + Costs

Court Papers Served 3rd July

Claim Acknowledged 10th July

50% Offered 27th July

Settled Out Of Court 1st August £3080.45

Capital One - S.A.R - (Subject Access Request) request 31st July

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Jayne

 

FWIW i believe the SAR can be for all data they hold on you. If you account was closed a long time ago they may have destroyed all you old records.

 

Personally if i had a tenner and wanted to find out for sure i would write to them.

 

 

They will send the standard fob off letters i expect but at some stage they will tell you they dont have the records.

 

It may be that at that stage you ask them how and when they disposed of your records and ask for written confirmation that they have done so.

 

I am not certain that bluff is an accepted way of talking to the bank, but i would suggest to them that you want to make a claim for the return of unlawful charges and need the letter for your claim.

 

You might tell them that you need the data to confrim your estimate and that the fact they have destoryed your data will be required as part of your court submission.

 

To estimate you really need at least some evidence on which to base your estimate and it would be good so fi they ultimately send anything it will be good. Personally I wouldnt tell them i didnt have any statements.

 

I am not certain how to proceed following that becasue even if you get some statements you probably know the banks are arguing that all claims are time barred if more than 6 years old.

 

I dont agree with that statement on the basis I am certain that the banks knew about the potnetial for their chagres to be ruled unlawful, if they knew and concelaed the fact then I dont believe the limitation act is applicable. Proving the argument is another issue though.

 

Anyway Im only guessing, in your place id really like to try hopefully somoene with more experience and knowledge will reply.

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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I managed to obtain 15 years statements from the BOS. I simply asked for all statments from the opening date of account. No quibbles. I am in Scotland with a business account so I don`t know if this applies to personal accounts.

Lukester Vs BOS

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.....and using a standard SAR, Barclays sent me statements back to 1998. I suppose there's nothing to stop you working out your charges that far back and making an estimate of the rest. I think there's a thread by Spiceskull who is in the process of doing this at the moment.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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Thanks for all your replies. You have been most helpful. I think I will go ahead with the SAR, and see what transpires. What have I got to lose? 10.00? Small price to pay really for what I may find.

 

Thanks again for your help.

Jayne

Abbey - Prelim sent 17th May £2560.00 + £191.44

LBA sent 1st June

Claim Filed 27th June 3349.90 Inc Interest + Costs

Court Papers Served 3rd July

Claim Acknowledged 10th July

50% Offered 27th July

Settled Out Of Court 1st August £3080.45

Capital One - S.A.R - (Subject Access Request) request 31st July

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But does the S32 (1) (b) rule not apply?

 

Jayne

Abbey - Prelim sent 17th May £2560.00 + £191.44

LBA sent 1st June

Claim Filed 27th June 3349.90 Inc Interest + Costs

Court Papers Served 3rd July

Claim Acknowledged 10th July

50% Offered 27th July

Settled Out Of Court 1st August £3080.45

Capital One - S.A.R - (Subject Access Request) request 31st July

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