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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Implied terms


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Hi guys

 

Just fact finding for my OH who has worked for the same company for 2 and a half years now. She has recently had to take some time off due to various complaints (not all in one go just the odd days here and there - she hasn't been under any disciplinary procedures at any time) and is now being investigated for a neurological disorder. It is quite a serious set of investigations and she has told her manager what the implications of this disease are (if it turns out she has it). Now comes the issue we have, the management have now decided that they are going to change her shifts around to 'fit in with the needs of the business', however she has worked the same shifts since she started and needs the same shifts so she can manage her time with doctors appointments and kids etc. We think they are being deliberately uncooperative now they know about this potential problem she has.

 

Her contract doesn't state the hours she works, just the minimum contracted hours per week. She was offered the hours she has verbally at interview by her still current manager. What I would like to find out is at what stage do these hours become an implied term of reference in her contract and what rights do we have to make sure they can't push her out of her job due to a possible disability?

 

She has enough to worry about at the moment with the prospect of living the rest of her life not knowing what each day will bring without having to worry about losing her job as well. A stage may come in the future where she is unable to carry on her duties but she doesn't feel like she wants to join the scrap heap just yet.

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Hi guys

 

Just fact finding for my OH who has worked for the same company for 2 and a half years now. She has recently had to take some time off due to various complaints (not all in one go just the odd days here and there - she hasn't been under any disciplinary procedures at any time) and is now being investigated for a neurological disorder. It is quite a serious set of investigations and she has told her manager what the implications of this disease are (if it turns out she has it). Now comes the issue we have, the management have now decided that they are going to change her shifts around to 'fit in with the needs of the business', however she has worked the same shifts since she started and needs the same shifts so she can manage her time with doctors appointments and kids etc. We think they are being deliberately uncooperative now they know about this potential problem she has.

 

Her contract doesn't state the hours she works, just the minimum contracted hours per week. She was offered the hours she has verbally at interview by her still current manager. What I would like to find out is at what stage do these hours become an implied term of reference in her contract and what rights do we have to make sure they can't push her out of her job due to a possible disability?

 

She has enough to worry about at the moment with the prospect of living the rest of her life not knowing what each day will bring without having to worry about losing her job as well. A stage may come in the future where she is unable to carry on her duties but she doesn't feel like she wants to join the scrap heap just yet.

 

Hours of work are rarely an implied term, and more usually an express term - this means that the hours of work are set (i.e. 37.5) but there is normally a clause within the contract which stipulate some form of flexibility - a common example is one which states that "at certain times, you may be requested to work at an alternative location or other duties as required with short notice" or something similar. However, if your partner had worked the same hours over a significant period of time, you should be able to argue that this is an implied term of employment - although 'significant' is open to interpretation - the longer the better!

 

The change in shifts could be a complete co-incidence - or not. However, most companies are perfectly entitled to amend shifts/hours to fit in with the business, depending on the industry, nature of the job. However, if an employee subsequent has or develops a disability, then the employer has a duty to make arrangements (where possible and reasonable) to ensure that the employee is not exposed to unneccessary risks or challenges based on that disability - nor to be treated any different. However, the discrimination will only normally apply if the disability has been diagnosed and confirmed. Of course, many people could claim discrimination based on a self diagnosis or a "google" search of a few symptoms. Therefore, the tests and/or subsequent investigations into your partners health may have no bearing on their leniency. Employee handbooks normally ask that medical or dental appointments are made outside of work (wherever possible) - however, usually impossible due to the NHS! However, there is not usually anything within the contract due to the possibility of a breach or indeed discrimination, and normally refers to the handbook/guidelines - these are normally viewed as implied terms as they cannot always be used as the letter of the law when it comes to disputes or guidance.

 

Discovering an illness at work is always a tricky problem, especially if it is one which requires tests, scans, waiting around, time off and a lot of worry on top of that - could be nothing, could be something, and I sympathise. In face, I think most employers would as they care about their staff. But then companies are running a business, and sometimes emotions have no part in their decisions therefore they oblige only their legal duty to employees.

 

I'd start with an informal discussion to see if any mutually agreeable arrangements can be made, and if not then to possible generate a more formal meeting or conversation to try and boost up your partners influence with these discussions.

Lived through bankruptcy to tell the tale! Worked in various industries and studied law at university. All advice is given in good faith only :)

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