JD Williams / Naturally Close / Reliable Collections

[HE WHO DARES WINS :-)]

Dear All

 

I am having a bit of a nightmare getting the info from the above. I have decided to dispute this owing to all the charges they keep applying to my account - its simply ridiculous.

 

I initially sent them over a CCA request, to which they replied but only sent me a true copy.......it didnt have my signature on it or a date so from what i have seen on here is not enforceable.

 

I have since sent of A SAR request, however they have now sent me through a form that i need to fill out and sign without it they can't send me the info i request. I also need to get a witness to sign it and confirm that is me asking for this info, its totally ridiculous, who else would i be.

 

If i dont supply them with this info they will assume i do not want to follow through with my request.

 

Really not sure what to do now. Is there any other way around?

 

I am being bombarded with letters, charges and phonecalls despite saying the account is in dispute and having sent the letter re telephone harassment.

 

Why cant they just supply me with what i ask for!

 

Any help is greatly appreciated.

[HE WHO DARES WINS :-)]

Yes i have read the thread about signatures and putting aline through or somehting but to be honest it is such an odd request. They have asked for my address, when i want the information from and to and also what i want sent to me, all of which was covered in the SAR i sent from here. As they are a large company encompassing a number of other catalogue names too they ask me to say if i have ordered from any of the those or need information that may rely on information from any one of their other companies, if i do its £10 each. Its all quite confusing TBH, also they say a number of times that they may not be able to send certain info if it violates other terms or something grrrr, i can see it going nowhere and in the mean time they keep harrassing me and slapping on charges!

 

Thank you for the letter template too, i shall send that off and see what they come back with.

 

Thank you both so much for replying so promptly!

[HE WHO DARES WINS :-)]

Hmmn thats what i would have thought. I could see this dragging out and them using it as a way to get lots of £10's out of someone. So tricky.

 

I will send the letter for a third time along with your template and also warn that if they persist i will report them.

 

I am not convinced it will work but we shall see

[HE WHO DARES WINS :-)]

I don't think i ever signed anything, i think it was all done online, but it was back in 2005 so i really cant remember now. I dont mind paying what i owe, as with anything, however i really resent their approach and all the blooming charges!

[HE WHO DARES WINS :-)]

OK, now for the next thrilling installment. On the 5th i received a letter from Naturally close / aka fashion world / JD Williams ( manchester address - lever street), saying:

 

I refer to my letter of the 7th JUly 2009 advising that if we did not hear from you by the 30th of July 2009 we would regard your application abandoned. As we have not heard from you I will make arrangements to close your file.

I was just formulating a reply, as i had actually responded to them and had posted off all the things suggested in this thread along with another £10 payment which i referred to in the letter as being the money sent through again for the SAR, i told them i had cancelled the other one as they had quite clearly lost it. All in all i wasn't worried and thought this was just them trying to buy time............i know they got the letter as i sent it recorded delivery and it was signed for about a week ago, i also know they received it because....

Today i got a letter from Reliable Collections stating "payment receipt"! It then twitters on about it wasn't within the agreed plan rate blah blah blah and once again thanks for my payment.

Its not showing on my account yet but either this is a dummy / bluff letter or they have taken the 10.00 i sent in for the SAR as payment! Can they do that???

What do i do now.

I was so angry i nearly picked up the phone to them but i know that would be silly.

[HE WHO DARES WINS :-)]

HI thanks for responding.

 

I was hoping it wouldn't get to that as i am sure it will be quite a drawn out process!

 

Just been going round in circles with JD Williams and Reliable, so infuriating!!

 

 

Have you ahd any dealings with these guys before?

[HE WHO DARES WINS :-)]

Hi all

 

Just an update for you all. I sent another letter out reiterating everything i had requested before and sent them copies of past letters i had sent and also stipulated that the 10.00 was clearly marked for use to process my subject access request.

 

They sent one reply re signatures that they had already sent so i ignored. The letter i received today was long but a bit pointless. Still no subject access received, nothing mentioned about it in the letter.

 

They instead insisted that there contact towards me was fair and not harrassment. That i still owed them and had fallen into serious arrears......they also popped in a letter informing me how i could complain to them!!!!

 

They say i opened the account back in 2006 but i thought it was earlier than that.

 

They also helpfully informed me that to help me out they had reduced monthly payments to 10.00 and my next one was due on the 27th of this month.

 

I guess i will pen one more letter as perhaps they really are that dim but all in all am livid!!

 

I Feel as though i am going barking mad!

 

I know i am going to have to report, i guess i was just hoping that they would honour my SAR request.

[HE WHO DARES WINS :-)]

Hi Bigpaddy, I concurr with dpick. They appear to be one and the same. All it means is that you get bombarded with letters! As soon as i recieve a letter from one i also get another one sent in from reliable, i just write everything to jdwilliams, naturally close and reliable.

 

As i say seems to be going round and round in circles and makes for a very large file but atleast you have all the bases covered!

[HE WHO DARES WINS :-)]

ok so i have finally received some information from JDWilliams in relation to my SAR request.

 

Have looked through it all but cant find an agreement anywhere neither can i see copies of all past statements sent, they also haven't included all my e-mail contact or letters sent to them neither do they show all the letters they have bombarded me with.

 

So are they holding some info back? Can they do that?

 

Should i now send a non compliance? Is there any chance that they dont have any agreement for this?

[HE WHO DARES WINS :-)]

LOL - silly question i know!