Jump to content


  • Tweets

  • Posts

    • This is the full SAR documents that I received. It includes the proof that they deliberately chose not to give me a physical PCN at the time of parking. W3 SAR documents .pdf
    • for the sake of history, i've merged your old sadly failed charges reclaim court claim. have they ever sent you a default notice regarding this mortgage? dx  
    • I am financially at  point where I can see the light at the end of the tunnel regarding my debts. I have one remaining and I am interested to see what my options could be. I have be in contact with the Citizen’s Advice Bureau and the National Debt Helpline, but their advice has been a little more generic (but still helpful). This debt is 12 years old and is now owing around £3k. It was a bank loan and has been passed to several creditors over the years. A payment plan has always been in place and is up to date. I get statements every 6 months. There has never been a CCJ. I have been sent the letters advising of change of ownership. Following my own review of my finances, I decided to contact the current creditor to see if they have a copy of the credit agreement. I regarded this as due diligence as the debt has been sold on several times. The creditor updated me several times saying they had requested the document from the original lender. After 12 months of this they wrote to me saying they had not received it but were still waiting and would send it once received. The last letter was over 6 months ago. I then submitted a freedom of information request to the current and original creditor. The original creditor supplied one, but the current one did not include one in the pack they sent me. I went back to them to ask specifically about this as it was what I requested in my request. They replied saying the debt was sold to them as one without the credit agreement and they did not have it. They have requested it above, so I believe that means they cannot obtain it either for the FOI request. I contacted the original creditor and exercised my ‘right to be forgotten’, under the Data Protection Act, which they have complied with. I also got my up to date credit file and this debt is not showing on it with the current creditor or any others. I contacted the creditor and made them an early settlement offer. They do have an early settlement offer in place on their portal, but I was advised to try to get a reduction via negotiation. I have not heard back from them yet, but I understand through a separate upheld compliant it has or will be refused. Due to this complaint and the creditor putting the account on hold I had stopped payments, and advised them of this. To date, they have not contacted me about resuming payments since the complaint is resolved, but it has only been a few weeks. I am annoyed that they were not honest with me about not having the credit agreement, because that is not being transparent and I understood they should tell you if they do not have it.   I have two questions (but am open to anything else anyone would like to add): 1) Based on the above, does anyone think this account enforceable? I do not think it is? 2) Does anyone have any suggestions on how to proceed? I could resume payments and then settle early. If the above had not happened, I may have just done that. Thank you for any help or input anyone can provide. It is appreciated.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Am I on the Abbey Bank PLC thread?


jacnal
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6488 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Well, I hope I am. I'm finding my way around the site and forum boards whilst on night shift, but keep *getting lost*, LOL!!

 

Anyway, assuming I'm in the right place...... I've sent off a letter to abbey asking for a full list of charges or bank statements dating back to 2001 (I've been with them since then). I got statements going back to August 2004, and a letter telling me about the microfiche cr*p. Anyway, glad I found this board, as this link { http://www.consumeractiongroup.co.uk/forum/abbey-bank/4031-abbey-microfiche-argument.html } advises I can get around their dodge / delay tactics. Has anyone successfully got a list of charges / statements dating back that far? The language used is also meant to intimidate, I believe, but I WON'T go soft and easy on them!!!

 

I apologise for just launching in....... I'm Jac, a nurse on night shift, and hope to get charges back from Abbey, Barclaycard and possibly Barclays (this account has been closed since 2001. Is it possible?)

 

Jac x

Link to post
Share on other sites

Barclays (this account has been closed since 2001. Is it possible?)Jac x

 

Hi Jac

 

I had an account closed with Alliance & Leicester plc, and was sucessful in my outcome, You have the same rights as existing customers who are claiming

 

But you have one better advantage, you are not going to be intimidated by them saying that they will assess your account - otherwords possibility of closure, caus its already closed, but its nice to say, get your facts right, the account has been closed since xxxx

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

Link to post
Share on other sites

Hi there Karne,

Thanks for replying to my enquries on both this and Steve's thread. I just got so excited being on the forum, I could have asked a question on every thread ;) . I see though that it could be very fragmented and cause difficulties for those trying to help, so thanks a mill for pointing that out.

 

Well, I came back home, and there was my husband checking the bank balance online, only to find they've gone and taken a total of £160 - maybe more out today on charges. Thing is, once the cycle starts, it's difficult to get it broken unless there are cash injections into the account apart from the usual salaries etc. Anyway, I've decided to use the microfiche letter, and demandthese statements. It's been 57 days (including weekends, holidays) since they received my initial DPA letter. Here's the letter I'm planning to post this afternoon. Sorry this is soooo long :| , hope you don't mind too much? I don't

remember exactly the date, month the acc. was opened, but they should be able to send from the beginning of my custom in 2001.

 

Anyway, my letter was addressed to P O box 382 Prescot Street, London, and I received from Bradford. Shall I address this one to Bradford, London, or Milton Keynes, or just the 2 I've dealt with?

 

So very sorry about the many questions. I'm reading the FAQs again for 3rd time in 24hrs, and things are getting eaier (a little), LOL!!

 

Thanks for the links too!!

 

Jac x

 

 

Pam Speed

Regulatory Compliance

Abbey National plc

Abbey House

201 Grafton Gate East

Milton Keynes

MK9 1AN

 

07/08/2006

 

Data Protection Act disclosure request

 

Dear Pam Speed

 

Account Number:323XXXX

 

I am in receipt of your letter dated 19/06/2006, outlining that you could only provide me with printouts covering recent transactions on my account, because any earlier information has been archived onto microfiche. I also acknowledge receipt of the information you forwarded.

 

My request was for a complete list of transactions and charges relating to my account since it was opened in 2001 – in short, a list of charges with dates and amounts – alternatively, a complete set of account statements for that period will be acceptable. This should be retrievable from your accounting systems, and easy for you to produce. I will accept a computer print out of these transactions.

 

I am aware that you have been willing and able to provide other customers with a print-out of transaction information covering this period – and am ready to bring this to the attention of the Information Commissioner should it prove necessary. I would also draw your attention to Smith v Lloyds TSB Bank plc (2005) EWHC 246 (Ch).

 

This letter has been sent by first class recorded delivery, and therefore should have reached you by 08/08/2006 – as you will be aware, as of this date you have just 14 days in which to comply with my request, as it has been 57 days since your receipt of my DPA letter, and the 40 day breach for DPA has been exceeded . As stated above, a complete set of account statements for the period in question will be acceptable; however, I expect this to be provided within the time period for DPA compliance.

 

Should there be any further attempts to delay compliance, I will be left with no alternative but to commence a County Court action under section 7, and section 15(2) of the Data Protection Act 1998, and in due course, escalate this matter into an official complaint to the Information Commissioner and the FSA.

 

 

Yours faithfully,

Link to post
Share on other sites

Hi Jac

 

I had an account closed with Alliance & Leicester plc, and was sucessful in my outcome, You have the same rights as existing customers who are claiming

 

But you have one better advantage, you are not going to be intimidated by them saying that they will assess your account - otherwords possibility of closure, caus its already closed, but its nice to say, get your facts right, the account has been closed since xxxx

 

Thanks Sophie-Jane!!!

 

I just need to fish out the account details, which I might have got rid of over the years :( . I wonder if I can call them and ask? I'll give it a try - they can only say no, and if it's too difficult, I'll leave it :( . It'd only be like £200 ish, but that could buy a nice Christmas dinner........

 

Thanks again!!

 

Jac x

Link to post
Share on other sites

Thanks Sophie-Jane!!!

 

I just need to fish out the account details, which I might have got rid of over the years :( . I wonder if I can call them and ask? I'll give it a try - they can only say no, and if it's too difficult, I'll leave it :( . It'd only be like £200 ish, but that could buy a nice Christmas dinner........

 

Thanks again!!

 

Jac x

 

You have the Name and address, that is all they need.

 

Now if you changed name, you will need a marriage Cert or Name Change Deed to prove your name chane

 

Changed Address, a Current utility bill showing your mane and current addres would be useful to prove your address change

 

£200 as you say, is a nice Chrismas Dinner

 

Better in your hands than theirs

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

Link to post
Share on other sites

Hi Jac

 

I would now use this letter as you have waited 57 days.

 

In the bank templates library, data protection act non complaince letters,

TEMPLATE 2 - Send if the 40 days has expired.

 

I would also send a prelimary request for refund - either for an unspecified amount or for an estimate (reasonable!) based on the statements you do have.

 

Might kick them into action - might not ! If you do decide to send template 2 you will need to follow it up in 7 days with a claim in the courts. So if you dont feel ready to do that yet stick with above letter and send template 2 after the 14 days are up.

 

Hope that helps - you're doing the right thing reading and rereading the FAQs and thread is the only way to understand completely what you are doing..... I still dont get everything and I've been here since April :-)

 

Karne

x

 

Thanks once again for the prompt reply!!

 

I've just been looking at the templates 2 & 3. I think at this time, I'll stick to the original one I've written, and then work out how much I can claim from what I've got and send a preliminary request for a refund based on those. It'll go a long way getting us sorted in the near future - assuming they act on it quickly (hoping, LOL!).

 

I'd be mega mega confused if I was doing this alone..... thank you so so much again!!

 

Jac x

Link to post
Share on other sites

You have the Name and address, that is all they need.

 

Now if you changed name, you will need a marriage Cert or Name Change Deed to prove your name chane

 

Changed Address, a Current utility bill showing your mane and current addres would be useful to prove your address change

 

£200 as you say, is a nice Chrismas Dinner

 

Better in your hands than theirs

 

Thanks Sophie-Jane!

 

I'll be on the phone to them tomorrow. Eyes glazing over right now, and I've dinner with the in laws this evening. Better get some sleep!

 

Jac x

 

Ps: I hope your pending hospital admission isn't too serious. Wish you a quick recovery anyway. Take care of youself, and be back soon!!

Link to post
Share on other sites

Thanks Sophie-Jane!

 

I'll be on the phone to them tomorrow. Eyes glazing over right now, and I've dinner with the in laws this evening. Better get some sleep!

Jac x

 

Hi Jac

 

You are welcome, that is why we are here, to help, and answer where we are able to

 

Have a good sleep, we will be here tomorrow, You run there life from now, as its you who are going to take them to task over these charges.

 

Ps: I hope your pending hospital admission isn't too serious. Wish you a quick recovery anyway. Take care of youself, and be back soon!!

 

Many thanks Jac, it is a major op, but after its over, I will as a new woman, bout time

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...