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    • Hello, firstly thank you for reading this. I know no one wants a long winded back story. So I’ll be breif. I entered a local store to buy some paint (which I did pay for) I am honestly not a bad person or a theif.   Didn’t have a basket or trolly as was on my lunch break. Whilst picking up the three tubs of paint placed some masking tape in my pocket (it was hanging out of so I had every intention to pay) just didn’t have a hand free. Paid for my goods (forgot about the £4.39 masking tape) I’ve got so much going on and im not well at all (like I say no one cares I get that) also have autism so wasn’t thinking particularly like others do maybe (who knows my minds going around and around) I left the store after paying, was pulled back in by security. Asked for the tape which I gave immediately  shook up. Gave them my ID and details. I was given some paper and told to expect a large fine in the post for their time and the tape and sent on my way. my questions are: I hardly ever go out without support so the ban I guess I can’t go there now for anything (their loss) - ok but is my photo going to be all over with my name? how much am I expecting in the post as a fine? I have sent them cash in the post recorded signed for delivery to arrive tomorrow (incident happened today) for my error. Their Address was on the bit of paper. i have read two posts on this page but they were from many many years ago so I hoped for updated advise please? 
    • V important you read lots of BMW threads too !  
    • So should I send them a new SAR and put my date of birth on it? Or do I need to send them some proof? Driving license? 
    • Thanks so much for your help!! I've emailed them, and when they reply saying they can't do it I'll reply and state my rights. I'm so glad I found this forum, and will read all of the posts I can find and help guides available for the future. Really can't thank you enough.
    • utter BS, doesn't matter you signed it. pers i'd be writing as per the other threads here rejecting the car as not as described under CRA etc and be done with it. as its a debit card you could also do a full chargeback within 120 days to your bank and simply dump the car back to BMW. 100's of like threads to read here. get your ducks inline. make sure you know what you are doing and off you go. dont take any BS from BMW, no matter what you sign it does NOT remove your consumer rights. p'haps it might be on the off chance you are a good manager , a quick phonecall tomorrow saying you dont want it because (no bla bla fitted) it might be resolved in 5 mins..i will guess to date you not tried
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claim Form Recieved - advice needed if possible


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How much is the claim for?

 

When did you get the summons? - you need to check the response pack and find out when the defence is due - at this point I would send of the acknol of service saying that you intend to defend all of the claim

 

You need to get more information - send a CPR 31.14 ASAP - give them 7 days to respond. - presumably as you have a fax send it by fax. If there is no reply then on the 8th day send a chasing letter with a copy of your original letter telling them that if they don't respond in within a further 7 days that you will apply to the court for both an Order and costs

 

If you don't want a CCJ and you have no defence you need to write to the other side without prejudice and offer a monthly payment on the basis of a Tomlin Order - that is that they agree to only enter a judgment if you default on the arrangement

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Yes - a fax receipt is fine in terms of the CPR 31.14 - although you need to send the original acknol of service to the court.

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There are several options. Within the county court there is CPR Part 18 - request for further particulars of the claim - which I think is more about explanations rather than detail.

 

Incidentally there is also 31.16 BUT that applies to pre action disclosure so it doesn't apply where the claim has been issued

 

There are then several other ways, outside of the case to get information - the CCA and the DPA

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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Hi, I've got no money.

 

I have tried the CCA route, to which their response was the claim! Are they obliged to give me just what is referred to in the POC or do they have to supply supporting documents if they expect to rely on them :) Thanks

 

No - have a look at

 

PART 31 - DISCLOSURE AND INSPECTION OF DOCUMENTS - Ministry of Justice

 

Which is the CPR Pt 31 which covers disclosure.

 

In terms of what they have to disclose CPR 31.14 specifies certain things that you are entitled to

 

HOWEVER CPR 31.6 creates a duty, in standard disclosure, to disclose documents on which they a party relies AND documents which adversely affect their case.

 

So the duty is much wider than 31.14

 

In terms of the production of statements showing how the sum arrived has been calculated as its' likely that they are going to support your case (if they show unlawful charges) or they will have to rely on as they show how the sum claimed has been arrived at I'd argue that they fall within the duty to disclose.

 

In civil proceedings the normal process is:-

1. Summons

2. Defence

3. Allocation to Track - Directions

4. Disclosure

5. Witness statements

6. Trial

 

In CCA cases it doesn't tend to work out that way because the either the

summons doesn't contain enough information or you don't have all of the documents to allow you to draft a proper defence. So you end up either doing a CPR Part 18 or a CPR 31.14 request at the very beginning to get you the info for the defence - once that's happened the standard process carries on so it goes to Allocation and then to standard disclosure etc .

 

Thats's the general idea, although of course there are sometimes hiccups along the way...

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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  • 2 weeks later...

Can I just check - have you filed the AoS

 

What you could do is write back to them and ask in the circumstances if they will agree to extend the time for filing the defence to 14 days after they reply to your CPR 31.14 request.

 

When is your defence due?

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I've just checked - the defence is gonna be due around the 20th May...you've got time to see if they'll agree to extend the time.

 

I would do a letter asking for an extension - if they haven't agreed by the 16th - you can either file a holding defence or make an application to the court to extend the time for service of the defence - it'd probably be easiest to file a holding defence

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Can you email it...does their letter head have an email address on it or could you fax it

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There is no email address, but I could fax it. Is a fax receipt acceptable confirmation of receipt? Thanks

 

Yes - personally I'd fax it and send a hard copy in the post

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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  • 3 weeks later...

I think that they have a problem - the 3rd of January 2009 is a Saturday - they have only allowed 14 days from the 3rd up to the 17th

 

That's wrong - service would be deemed from the 6th - two business days after posting - the DN should take effect from the the day after service - that's the 7th - you should have 14 days after that which would take you up to the 20th January - the DN is defective

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In terms of the AQ - I'd allocate to the fast track - have a look at the N150 and tell us if you have got any queries.

 

As far as the amended defence is concerned what I would do is amend it and send a copy to the other side and ask for their agreement - if they decline you then need to apply for an Order on an N244

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I'll sort out an amended defence in the next couple of days

 

An N244 is an application notice - its' the form you use when you ask the court to do anything. There is, unfortunately a fee of £75 - you may however be able, on grounds of income to have the fee reduced or waived in its' entirety

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Sorry for taking so long to get back to you I've had some computer problems think that the agreement is CCA compliant but I'm not an expert however I think that the DN is defective before I draft an amended defence has anybody got any comments on the CCA

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Fast track gets you enough disclosure whilst at the same time limits costs...its' also appropriate for the Fast track if the the hearing is likely to last less than a vday

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So you need to do an amended defence

 

Do you want to have a go at drafting one or do you want me to and we'll comment on it

 

42man the DN is actually dated January - they've put the wrong date on the PoC

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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Hi IGNM,

 

If you have something already in your arsenal then that would be great :) or alternatively I could put something together this evening and you could then tear it apart for me ;). I have put this evening aside to do the AQ as well, as they have to be in by the 5th...........I take it that the amended defence is in addition to the draft directions to strike out on the basis of the defective DN. Thanks :)

 

I haven't got anything particularly drafted already - I tend to use my own as a starting point

 

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/197867-arrow-mbna-ignm-pt.html#post2147014

 

I'm not gonna have a lot of time to do it until later tonight - I'll knock something up later

 

You'd need to put a draft direction in the AQ giving you permission to amend - thinking about it you won't get a direction (in the AQ) to strike out the claim - you need to make a separate application for that.

 

Have you posted all of the documents?

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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Hi IGNM,

 

I have just had a read of your defence (very comprehensive :)). The only thing which struck me was the fact that you mention a statutory 7 days in respect of the default notice and not 14 :confused:

 

It used to be 7 days - it was increased to 14 days - yours comes under the new rules and is 14

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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Hi IGNM - thanks for all your help.

 

I have posted up all the documents earlier. In the AQ there is a section F headed "proposed directions". 42man has suggested a draft direction above, which appears to be a request to strike out based on the defective DN.

 

Should I use this direction and submit an amended defence? In my holding defence, I did reserve the right to submit an amended defence, and was simply going to send a copy to the court and a copy to the claimant (and wait for them to tell me I had done it wrong :-o)

 

You need to have either the consent of the other side or a specific direction giving you permission to amend - so you need to apply for it in the AQ, and attach a copy of the amended defence to the AQ and send a copy to the other side - putting the strike out stuff in as 42man suggests won't do any harm - because of the nature of a strike out I'd be surprised if the court just struck out the claim - I s'pose that you might get an order for a strike out hearing - yes put it in - if they don't action it you can always apply for a strike out later

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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  • 1 month later...

The court has no power to allocate a claim over 5k to the SCT UNLESS both parties consent - if the case stays in the SCT they won't have any chance of recovering £7k costs.

 

I'd expect the claimant to write to the court and point this out - I suspect that there'll be an allocation hearing.

 

As the court hasn't done anything about a strike out I'd suggest that you apply on an N244 for an Order striking out the claim

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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