T-Mobile...repair centre

[Naveen]

Hi,

I send my phone to repair to t-mobile the 2nd time in the last 4 weeks, only to find out that the problem still persists and after I send the phone the second time it looks like somebody used my phone for their personal use for about 2 days. I have all these text messages (the worst kind) on my phone lasting for two days. I feel absolutely disgusted with some of the text messages.

The fact the phone was less than 3 weeks old when the problem occurred and they wouldn’t replace the phone and now to top it up somebody used my phone for two the last two days without my consent, which I send it to repair.

I don’t know what to do...

[pinky1977]

Hiya

 

are you sure its your original phone ?

i say that as i used to work for a tmobile sevice centre and 9 times out of 10 we used to just swap the phone over for a same make refurbished unit , the phones that used to come in for swap sometimes had issues like text messages on their different ring tones or worse barred so they were useless

etc

 

the only way to tell if your phones been swapped is to look at the imei on the back of the phone or type into your phone *#06#

and compare the imei with the orginal paperwork

 

if its been swapped after such a short period i would advise phoning up your network provider and informing them you expect another new phone

and you know its been swapped

[buzby]

Very true - hopefully you took your SIM card out prior to sending in for repair? What was the problem and phone model?

[saintly_1]

Thread moved to the telecom's forum

[Naveen]

I dont think they have swaped the phone. I will check the IMEI number today. The phone is a NOKIA N95 8GB. The screen is not tight on to the body. You slide open the phone and the screen moves sideways, left and right to the number keys.

 

I just send the phone, no battery and sim card.

[Naveen]

i checked the IMEI they are exactly the same...

[buzby]

They would haveto test the phone, so some use is expected. Since you never sent your SIM it won't have been charged to your account. With some repairs the phone is sometimes 'flashed' with new firmware which wipes everything, it looks as though this didn;t happen in your case. So if the fault is still in evidence, take it back ASAP and note that nothing has been done.