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    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unknown Default on My File - Help!


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I was contacted by a debt collection agency by phone last year saying they needed to collect about £500 from me for an unpaid phone bill. I told them as far as I was aware there must be some mistake, my phone was up to date and still connected and I didn't owe anything. I asked them if they could send me proof that the debt was mine and they refused - saying the need was for me to prove I didn't owe it. How could I if I didn't know anything about it?!

 

Since then I've heard nothing else from them but I've had a default registered on my otherwise unblemished credit file and suddenly no lender wants to touch me - difficult as I'm trying to get a new mortgage in the next few months.

 

I really don't know where to start in sorting this out but my questions are (and I hope someone can help!):

 

 

  • How do I find out who has registered the default?
  • Am I right that they have to prove I owe the debt if I request them to?
  • What can I do to get the default removed from my file?
  • What evidence would I need to ask for - it's a mobile phone company? (An original credit agreement or something?)

I'm absolutely gutted about this - I've spent the last 8 years getting my credit file into tip top condition only for these pigs to ruin it. If I knew I owed the money I'd be more than happy to pay but as far as I'm concerned I don't. Surely they should be able to provide me with proof if I genuinely owe the debt. Or are they just a bunch of chancers who have bought a database of debts with no proof of debt?

 

Please help - I'm at the end of my tether with this. I don't even know which mobile phone company or which debt collection agency because it simply says "communications supplier" and "debt collection agency" on my file.

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Hi,

firstly write to the CRA and tell them the entry is wrong then send the DCA this

 

Dear Sir/Madam

 

Account no:

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

**Edit to suit**

 

Remember, don’t sign the letter.

 

 

 

This sort of thing makes my blood boil

 

they say they are responsible companies but put this rubbish on your file because you share a name with someone they can't find:-x

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks for your quick reply and the letter template very useful. I've just come off the phone to the National Debtline who also told me the following (which may be useful for others reading in the same situation):

 

- Even if I did owe the debt, the default should have been registered by the original creditor in a 'timely' fashion. These guys reckoned it was a debt dating back to 2003 so the default they've just registered isn't timely at all.

- The debt collectors were obliged by law to write to me stating that they intended to record a default unless I paid or contacted them in 14 days - before they registered it.

- I am well within my rights to ask for the original phone contract as proof I am liable for the debt.

- If the debt collectors don't respond to my correspendence I can make a complaint to the ICO and OFT.

 

My next task if finding out who the debt collection agency is but I'm going to write a letter to the credit reference agencies asking who it is that's registered the defaults.

 

These people are complete low-lifes! Thanks Silver Fox I appreciate your help - the letter template is great! :)

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Make sure you send it recorded delivery.

 

DCA's have a nasty habit of denying ever receiving letters sent by normal post

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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