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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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More Welcome Finance :(


Mrs.Wifey

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Hi all,

 

My husband bought a car from Yes Car/Welcome Finance/Whatever back in 2001. He defaulted around March-May 2003 (sorry, he's a little fuzzy on the dates) and they came for the car around October 2003.

 

He was sent a phishing letter last year to the tune of £9k, however the letter showed Hillesden Securities and not Welcome Finance, so he was clueless about it and we binned it. It was only after some searching that I realised that Hillesden was likely acting on Welcome Finance's behalf. I asked for some advice and was told to just ride it out as the debt would be statute barred no later than May 2009 and if any more letters came THEN to start CCA'ing and SAR'ing them. No more letters came, until recently he got 2 from Ruthbridge LTD. A little Research showed that this company is beyond appalling and most of their debt demands involve Statute Barred debts, so I sent them a letter denying knowledge of the debt and asking them to prove it. It's been a few weeks and haven't heard anything at all, but that's not my issue really at this time.

 

Obviously, my husband's debt with Welcome is Statute Barred or about to become that way within a couple of months. Unfortunately he has no paperwork or ANYTHING from his life from that time, but he does remember the time frame he stopped paying because he lost his job, just not exact dates. He purchased a credit report from Experian a couple months ago and alot of known things were missing, so today I went ahead and purchased an Equifax report. First thing seen was Hillesden Securities AKA Welcome Finance, but the next thing was the big fat Default....for April 2005!! It also listed as last payment made 04/2005! It's a load of BS but we have no idea how to prove that those dates are 2 years out! What scares us is if this means they can continue to chase him for the next two years. Even though he knows he defaulted in 2003, they're trying to say he defaulted in 2005, and we've no proof to the contrary. Does anybody have any insight on this sort of situation?

 

Thank you :)

Edited by Mrs.Wifey
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Sorry, not much advice, but my mother-in-law had her car repossessed by Yes Car credit. The car was a wreck when she got it and was forever being repaired. I'm not sure how long ago, but she received a letter from someone trying to recover the debt and the amount had added to over £11K for an R reg Corsa. They seemed to be an extremely dodgy company to me, charging well over the odds for cars that were no good.

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