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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Opalfruits vs Co-op


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Hi all, this is my very first post.

 

I've just received the S.A.R details which show charges totalling £890 over the last 3 years. I'm absolutely fuming, as most of these relate to a period when my husband was out of work and we kept the Co-op fully informed throughout. We currently have an overdraft of £660 which coincidentally is exactly the amount they have unlawfully charged us in the last year. I've been so lethargic about the whole thing for so long. To make matters worse I'm a debt counsellor for a national charity and am always urging people to stand up to their banks.

 

I'm itching to get going! I've had previous experience of the county court anyway as I took my wedding photographer to court last year (I'm not the luckiest person in the world) so I'm not that bothered about the process.

 

I suppose I just want you all to wish me luck - this is a fantastic site and I actually recommend it to my clients.

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I'd wish you luck but we don't need it :)

I'm also glad theirs people like you doing the charity work as i'm using CAB to help me with my probs! so a big thanx to you THANX

Rbs £114 + contractual at 29.84% I won total=£125 no laughing it's a win

Don't moan about it DO SOMETHING ABOUT IT :D

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  • 2 weeks later...
Done it!! Looked at my account this morning and the refund was just sitting there. I don't think they've even received my LBA yet.

 

Woo! Good news for you!

 

I'm annoyed though at the same time, as to why my claim is taking so long : (

 

I sent my first approach letter, detailing my claim, schedule AND copies of statements on 13th July i.e before you opalfruits. I've had three letters saying they are looking into, and the last one said it would take up to 6 weeks. Did you get a letter like that opalfruits?

 

Is it worth me ringing them and saying something along the lines of "other people who started after me have had their refunds. Harumph."

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