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1st Small Victory


angelamc777
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I received a letter yesterday from my bank advising a £30 "maintenance charge" would be applied to my acount. Suspecting this charge was because I had gone overdrawn slightly in the last month I phoned my branch to dispute the charge. After being advised to submit an SAR, to which I replied I had already done so. I was told the fee would still be applied and my subsequent complaint after the SAR had been processed would be stayed. I argued the charge was unfair and explained I would be claiming under severe hardship. The bank promised to look into the waivering the fee and come back to me.

 

They have just phoned back to say the fee would not be applied and instead they would credit the account with £120 goodwill.

 

Although I know they owe me more than that, and I will be following up on the SAR for the full amount, it still feels like a small victory for only a phone call.

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