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    • If I haven't referred to it before then please check out this thread another case where the claimant contracted directly with Packlink for a courier delivery service carried out by Evri. Please read this thread very carefully and eventually you will get to a point where the claimant – our OP – discovered some interesting terms and conditions and has referred to them in his case. He incorporated these into his witness statement and was given judgement – not on the basis of rights of third parties but on the basis of direct responsibility. I would suggest that use the witness statement as a model although we will want to see it before you file it off. When you find the particular post with the witness statement, please can you post a link to it here as well as a copy of the witness statement because I don't have the time to look for it at the moment and the thread is rather long. However it is very important to you and you should go through it very carefully indeed. We have applied for a transcript of the judgement and hopefully it will be along in six weeks or so. As soon as we receive it we will make it available on this sub- forum.
    • Yes they are criminal charges. The law requires you to stop/report if "...owing to the presence of a mechanically propelled vehicle on a road or other public place an accident occurs by which— [injury or damage to a third party or their property is caused]. "I would be disinclined at this stage to offer anything more than you do not believe any such accident took place.  You could provide a brief description of the altercation in an attempt to explain why another party might be making these allegations. I know it's a silly question, but are you sure that you did not collide with anything? Could you have mistaken hitting something for the other party thumping your car? Could it be that you passing closely caused him to damage something somehow?  
    • Thank you. They insisted that they claim they have an "allocated settlement" figure per day. Make a note of this and make sure it gets into your witness statement and onto the judge. This is a scandal and even more evidence of the abuse of the system. It has nothing to do with justice. It is purely economic's for them. Once again, insist on seeing their contract with Packlink. You shouldn't take their word for anything without evidence. Also standby as I will post a link to a similar case where a very interesting discovery has been made about Packlink's terms and conditions and how Evri are responsible to you in any event. We are applying for judgement on that. It will take about six weeks. I'm sure it will be available by the time you go to trial. Also, it is outrageous that they wasted your time and the mediator's time agreeing to compromise when they already had a fixed sum in mind. This is not about compromise, this is about setting a condition from which they will not move. This is an abuse of the court process. It is an abuse of the mediation process. Make sure it all goes into the witness statement. The judge needs to know  
    • Update: they actually showed up to mediation this time. The mediator seemed pretty understanding that I had a previous claim with Evri last year where they didn't show up to mediation and ended up settling in full before court. And how evri are infamous for following this "dragging out protocol" even when they will lose. Evri spoke the usual speil of my contract is with packlink not them, to which i briefly explain to the mediator the Rights of Third Parties Act 1999 etc. Best they could offer was a "goodwill guesture" of £20 plus covering the court fees so £55 total. Said they have an "allocated settlement amount per day". the mediator could already tell it wasn't going nowhere so we had no deal.
    • The payer is not responsible for registering and making sure that VAT is charged correctly.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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kemjvm -v- barclays


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Hi

 

I've sent of my "Letter Before Action" letter demanding my charges back. However, since sending the letter specifying the amount to repay, I have been charged again. What do I do? Do I send and additional letter stating that the amount has risen, or do I have to send the LBA letter all over again?

 

Many thanks

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  • 3 weeks later...

Had an incident recently where Barclays have charged me 2 x £35 in one day for returning 2 items (one of which shouldn't have been returned anyway, so was a mistake!). Then I got a letter saying "we've charged you £35 for this item (only referring to one item) and we will only charge you £35 once, each day on each account". :confused:

 

Phoned them up and after being on hold for about 20 minutes while the call centre guy scratched his head and called someone who knew a *little* more about banking than him, I was told by the second guy "you were charged twice because they were both different payment types". Basically even though I was telling him what the letter said, he was still confident that I was being charged because they were 2 different payments types. According to this guy, if they had both been Direct Debits for example, I would have been charged only one £35 charge! :confused:

 

I told him how bad this was and that the letter didn't support what he was saying. I demanded both charges back, which at first he refused. Then I basically said I wanted both back, and if I didn't get them both they were both being included in the amount I was going to claim from them as they are illegal charges. It was like the penny dropped, and immediately the guy turned "human" (or as human as he could be!) and refunded both charges.

 

I've looked back on my statements (I've already sent LBA out this week) and there were another 2 cases where this happened. Not a legal person, but I assume that if needed, people could use this breach in "Rules & Regulations" (or whatever you want to call them) if you need to in court. I've read the odd one or two threads on here where people have noticed they've been charged more than once in a day for returned/unpaid items, so I know I'm not alone.

 

Anyway, thought it may be of interest to some on here.

 

Keep fighting guy's, and good luck to you all :grin:

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Barclays say they will only charge one charge of each type on a day. Was one of them a bounced cheque and one a direct debit or something like that?

BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.

If you win, donate to this site

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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  • 2 weeks later...

Hi all!

 

Here's where I am up to with my claim.....

 

Looked through statements and added up the charges. Sent off both letters (the request for repayment & LBA). I have this week received a letter back from Laurence White (pp'd by M E Kelly) offering a good will gesture of approx 50% of my claim.

 

This all seems to be standard from what I have read on other posts.

 

So, my next step....... do I write back and say

  1. I accept it as PARTIAL settlement (and amend the acknowledgement form) and advise I will pursue the rest, or do I
  2. write back and say I don't accept it as it isn't the full amount and therefore I will begin court proceedings? (and should I give them another 14 days, even though they have now had over 28 to settle this?)

From what I've seen, barclays seem to withdraw their offer if you don't accept as a "full and final settlement" so I'm I just wasting my time with option 1, and therefore should I just go for option 2?

 

Thanks in advance

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Barclays say they will only charge one charge of each type on a day. Was one of them a bounced cheque and one a direct debit or something like that?

 

Erm, 1 Cheque, 1 Standing order. Wouldn't mind but the cheque was guaranteed and i paid the additional money in at 9am when the branch opened (never had a prob in the past if I did this, even if a cheque wasn't guaranteed)! Since then the company who got my cheque back then put through a card purchase on my debit card (without my authorisation) for the amount of the cheque (they had an imprint of my card on the back of the cheque). I know this isn't allowed, and this company hasn't sent my cheque back.

 

Vampiress - thanks for your help, and sorry about the different threads :)

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Erm, 1 Cheque, 1 Standing order. Wouldn't mind but the cheque was guaranteed and i paid the additional money in at 9am when the branch opened (never had a prob in the past if I did this, even if a cheque wasn't guaranteed)! Since then the company who got my cheque back then put through a card purchase on my debit card (without my authorisation) for the amount of the cheque (they had an imprint of my card on the back of the cheque). I know this isn't allowed, and this company hasn't sent my cheque back.

 

Vampiress - thanks for your help, and sorry about the different threads :)

No problem.

 

Ok, if another company has taken money from you twice, you should take it up with them.

 

With regards to how the charges occured, don't worry, you'll get it back anyway, but for future reference you'd be best to phone your bank and ask them.

[

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Just drafeted the following:

 

I refer to your letter dated [date].

I am writing to advise you that I do not accept your offer of £x as full and final settlement for charges placed on my accounts.

Please be advised that I will now begin court proceedings as previously advised.

 

Yours faithfully,

 

Do you think this is Ok?

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Perfect. :-)

 

I'm guessing you've got your claim and schedule all sorted ready to go, right?

 

Just been reading through the forum this evening to try work out what I need to do! i also need to put in a claim for HSBC too cos they're up to their tricks!

 

Sorry to be a pain, but can you advise where is best to look/start etc?

 

I've printed out the guide notes for moneyclaim etc and trying to understand things from there.

 

Thanks again

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Always the FAQ's and Libraries hun. Lol.

 

I haven't any knowledge of moneyclaim personally. I found an N1 form easier to do as you can attach your schedule at the same time and are not limited for words.

 

Actually going to the court to submit your form is a good experience too.

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Always the FAQ's and Libraries hun. Lol.

 

I haven't any knowledge of moneyclaim personally. I found an N1 form easier to do as you can attach your schedule at the same time and are not limited for words.

 

Actually going to the court to submit your form is a good experience too.

 

I honestly did (honest). Was just back in there now, but why did it take me so long to see **FAQ** and click the link!? Ha ha!

 

Anyway, then found the step-by-step instructions which I had seen before. No excuses, I'm being an idiot :D

 

You have been most helpful (but don't go away!....)

 

I will file my claims asap.

 

Cheers a lot

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You do realise you're interrupting my spreadsheeting. All these people wanting to claim contractual rate will be tut tutting at you. Lol.

 

Have fun, and let us all know how it goes.

Don't get bogged down, a day or two late will only work in your favour.

 

Now I must go spreadsheet!! ;-)

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  • 2 months later...

Hi All! Long time no post!

 

So, here's where I am...... I wrote back to Barclays and refused offer. Then started my claim online. They defended and I eventually received my allocation quationnaire. Serached the forums and found details for completing this.

 

Just completeing the form now and will have it back to the court some time soon.

 

Good luck everyone!

 

:)

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  • 3 months later...

Hi all!

 

Just a quick one for a little advice.

 

I got a letter from the county court with a date for "Pre Hearing Directions". little confused. Does anyone know what this is? Is this the "big day" when the judge will decide who wins?

 

There are 2 pages. The first titled "General Form of Judgment or Order" says:

 

Before DISTRICT JUDGE XXX sitting at the courthouse.

IT IS ODERED that this matter be listed for pre heaing directions on (date & time)

 

The 2nd page titled "Notice of PRE HEARING DIRECTIONS" says:

 

TAKE NOTICE that the PRE HEARING DIRECTIONS will take place on xxxx when you should attend.

Please note: This case may be released to another Judge, possibly a different court.

 

No details regarding sending in documents etc.

 

Can ayone explain what this means?

 

Thanks :)

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